ON CERTAIN VANS EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
Safety risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.
Manufacturer remedy
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK WILL HANDLE THE REPAIRS FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR MOBILITYWORKS AT 1-800-769-8267.
VEHICLE DESCRIPTION: CHASSIS CABS. THE TAPERED HOLE IN THE DRAG LINK END THAT ATTACHES TO THE PITMAN ARM TAPERED BALL STUD MAY BE MACHINED TOO DEEP CAUSING THE HOLE TO BE OVERSIZED. A DRAG LINK WITH AN OVERSIZED HOLE MAY NOT "SEAT" THE PITMAN ARM TAPERED BALL WHEN ASSEMBLED. THIS COULD CAUSE HIGHER THAN NORMAL FRICTION BETWEEN COMPONENTS DURING OPERATION, AND POSSIBLY RESULT IN JOINT SEPARATION OR A BROKEN BALL STUD.
Safety risk
IF THE JOINT SEPARATED OR THE BALL STUD BRAKE WHILE THE VEHICLE WAS MOVING, STEERING CONTROL WOULD BE LOST.
Manufacturer remedy
DEALERS WILL INSPECT THE STEERING LINKAGE ASSEMBLY AND, IF NECESSARY, REPLACE THE DRAG LINK AND THE PITMAN ARM.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Service brakes, hydraulic
8
57,007 mi
Power train
2
—
Power train: driveline: differential unit
2
—
Electrical system
1
500 mi
Engine and engine cooling
1
58,000 mi
Engine and engine cooling: engine
1
38,000 mi
Engine and engine cooling: engine: diesel
1
30,000 mi
Power train: automatic transmission
1
—
Seats
1
—
Service brakes, hydraulic: antilock/traction control/electronic limited slip
1
127,000 mi
Service brakes, hydraulic: foundation components
1
—
Service brakes, hydraulic: foundation components: disc
1
—
Service brakes, hydraulic: foundation components: disc: pads
1
—
Steering: hydraulic power assist: pump
1
33,000 mi
Structure: body: roof and pillars
1
143,000 mi
Structure: body: tailgate: hinge and attachments
1
66,000 mi
Structure: frame and members
1
19,000 mi
Suspension: front
1
—
Tires
1
—
Tires: tread/belt
1
—
Unknown or other
1
260,000 mi
Visibility: rearview mirrors/devices: exterior
1
—
The 1999 model has roughly the same number of complaints as this one. The 2001 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.