Model year record

2014 MERCEDES BENZ Sprinter 2500

1 recall campaign on file for this model year. 26 owner complaints on file.

Recalls

Recall campaignNHTSA 14V764000

Engine and engine cooling: engine: diesel

Component: Engine and engine cooling: engine: diesel
Manufacturer: Mercedes-Benz USA, LLC - DBA Sprinter
Vehicles affected: 8,279
Reported to NHTSA: 2014-12-01
Owners notified: 2014-12-19

Defect description

Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.

Safety risk

Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.

Manufacturer remedy

Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Air bags	8	5,000 mi
Engine	3	22,000 mi
Unknown or other	3	11,100 mi
Vehicle speed control	3	24,000 mi
Electrical system: instrument panel: speedometer/odometer	2	223,000 mi
Fuel/propulsion system	2	8,000 mi
Service brakes	2	74,500 mi
Engine and engine cooling	1	85,711 mi
Power train	1	—
Structure: body	1	190,523 mi

The 2013 model has roughly the same number of complaints as this one. The 2015 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.