Known Recalls

Model year record

2009 MERCURY Mariner

1 recall campaign on file for this model year. 434 owner complaints on file.

Recalls

Recall campaignNHTSA 14V284000

Steering: electric power assist system

Component
Steering: electric power assist system
Manufacturer
Ford Motor Company
Vehicles affected
740,878
Reported to NHTSA
2014-05-29
Owners notified
2014-07-18

Defect description

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

Safety risk

If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Manufacturer remedy

Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Steering174119,000 mi
Engine5373,000 mi
Power train4171,666 mi
Vehicle speed control4170,000 mi
Electrical system2187,000 mi
Fuel/propulsion system1573,000 mi
Unknown or other1587,321 mi
Fuel system, gasoline1465,000 mi
Service brakes1198,291 mi
Wheels955,057 mi
Engine and engine cooling720,000 mi
Electronic stability control (ESC)4144,000 mi
Suspension4150,000 mi
Power train: automatic transmission313,088 mi
Service brakes, hydraulic386,000 mi
Air bags239,000 mi
Air bags: frontal23,684 mi
Exterior lighting250,000 mi
Structure: body2—
Electrical system: ignition1198,725 mi
Equipment1—
Fuel system, gasoline: storage: tank assembly1154,000 mi
Lane departure: assist1—
Lane departure: blind spot detection1—
Latches/locks/linkages: hatchback/liftgate: lock165,000 mi
Seat belts1—
Steering: electric power assist system189,000 mi
Structure11,906 mi
Structure: frame and members: underbody shields1—
Visibility: windshield11,906 mi

The 2008 model has about half as many complaints as this one. The 2010 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.