Model year record

2020 Nissan Murano

2 recall campaigns on file for this model year. 64 owner complaints on file.

Nissan Murano, 2015–2024 generation
Pictured: the 2015–2024 generation. RL GNZLZ from Chile, CC BY-SA 2.0 · Wikimedia Commons

Recalls

Recall campaignNHTSA 21V402000

Suspension: rear: axle: spindle

Component
Suspension: rear: axle: spindle
Manufacturer
Nissan North America, Inc.
Vehicles affected
14,276
Reported to NHTSA
2021-05-27
Owners notified
2021-07-26

Defect description

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Safety risk

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Manufacturer remedy

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Recall campaignNHTSA 21V170000

Steering: linkages

Component
Steering: linkages
Manufacturer
Nissan North America, Inc.
Vehicles affected
15,223
Reported to NHTSA
2021-03-11
Owners notified
2021-05-06

Defect description

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.

Safety risk

Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.

Manufacturer remedy

Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Forward collision avoidance: automatic emergency braking108,200 mi
Unknown or other101,100 mi
Suspension885,960 mi
Forward collision avoidance: warnings51,500 mi
Steering5—
Service brakes49,500 mi
Forward collision avoidance: adaptive cruise control318,000 mi
Power train3—
Visibility/wiper3100 mi
Seat belts2—
Structure: body2300 mi
Wheels2—
Air bags1—
Electrical system1—
Engine1225 mi
Exterior lighting1—
Fuel/propulsion system1225 mi
Vehicle speed control134,000 mi
Visibility: sun/moon roof assembly1—

The 2019 model has roughly the same number of complaints as this one. The 2021 model has 3 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Other Nissan Murano model years

All Nissan Murano recalls by year

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.