Model year record

2020 Nissan Murano

2 recall campaigns on file for this model year. 74 owner complaints on file.

Recalls

Recall campaignNHTSA 21V402000

Suspension: rear: axle: spindle

Component
Suspension: rear: axle: spindle
Manufacturer
Nissan North America, Inc.
Vehicles affected
14,276
Reported to NHTSA
2021-05-27
Owners notified
2021-07-26

Defect description

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.

Safety risk

The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.

Manufacturer remedy

Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.

Recall campaignNHTSA 21V170000

Steering: linkages

Component
Steering: linkages
Manufacturer
Nissan North America, Inc.
Vehicles affected
15,223
Reported to NHTSA
2021-03-11
Owners notified
2021-05-06

Defect description

Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.

Safety risk

Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.

Manufacturer remedy

Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Forward collision avoidance: automatic emergency braking118,200 mi
Unknown or other111,100 mi
Suspension1085,960 mi
Steering6
Forward collision avoidance: warnings51,500 mi
Power train4
Service brakes49,500 mi
Wheels4
Forward collision avoidance: adaptive cruise control318,000 mi
Seat belts3
Structure: body3300 mi
Visibility/wiper3100 mi
Exterior lighting2
Air bags1
Electrical system1
Engine1225 mi
Fuel/propulsion system1225 mi
Vehicle speed control134,000 mi

The 2019 model has roughly the same number of complaints as this one. The 2021 model has 2 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.