Model year record

2020 Volkswagen Atlas Cross Sport

11 recall campaigns on file for this model year. 210 owner complaints on file.

Recalls

Recall campaignNHTSA 24V464000

Air bags: sensor: occupant classification: front passenger

Component
Air bags: sensor: occupant classification: front passenger
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
271,330
Reported to NHTSA
2024-06-20
Owners notified
2024-09-30

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Safety risk

A deactivated passenger air bag increases the risk of injury during a crash.

Manufacturer remedy

Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

Recall campaignNHTSA 23V215000

Air bags: sensor: occupant classification: front passenger

Component
Air bags: sensor: occupant classification: front passenger
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
143,053
Reported to NHTSA
2023-03-29
Owners notified
2024-03-22

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

Safety risk

A deactivated passenger air bag increases the risk of injury during a crash.

Manufacturer remedy

Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on March 22, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69FB.

Recall campaignNHTSA 22V815000

Tires: pressure monitoring and regulating systems

Component
Tires: pressure monitoring and regulating systems
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
296,044
Reported to NHTSA
2022-10-31
Owners notified
2022-11-18

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

Safety risk

An undetected sudden loss of pressure in all four tires increases the risk of a crash.

Manufacturer remedy

Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

Recall campaignNHTSA 22V152000

Air bags: side/window

Component
Air bags: side/window
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
222,892
Reported to NHTSA
2022-03-28
Owners notified
2022-06-22

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.

Safety risk

A delayed air bag deployment can increase the risk of injury.

Manufacturer remedy

Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.

Recall campaignNHTSA 22V086000

Equipment: other: labels

Component
Equipment: other: labels
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
3,648
Reported to NHTSA
2022-02-16
Owners notified
2022-03-31

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

Safety risk

Without the reduced GVWR label, the vehicle could be overloaded, leading to a loss of control and increasing the risk of a crash.

Manufacturer remedy

Dealers will install the reduced GVWR label, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 09D9.

Recall campaignNHTSA 21V892000

Air bags: air bag/restraint control module

Component
Air bags: air bag/restraint control module
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
54,429
Reported to NHTSA
2021-11-17
Owners notified
2022-01-14

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.

Safety risk

A water leak may damage the air bag control module, causing an inadvertent air bag deployment and increasing the risk of injury or a crash.

Manufacturer remedy

Dealers will repair the drain tube and replace the air bag control module, as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 87H4.

Recall campaignNHTSA 21V026000

Steering

Component
Steering
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
10,303
Reported to NHTSA
2021-01-27
Owners notified
2021-02-16

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.

Safety risk

A fractured steering knuckle can cause a loss of vehicle control, increasing the risk of a crash.

Manufacturer remedy

Volkswagen will notify owners, and dealers will inspect and, as necessary, replace one or both steering knuckles, free of charge. The recall began February 16, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40Q7.

Recall campaignNHTSA 20V712000

Steering

Component
Steering
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
776
Reported to NHTSA
2020-11-17
Owners notified
2020-11-19

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.

Safety risk

A damaged steering knuckle can fail, causing a loss of steering, thereby increasing the risk of a crash.

Manufacturer remedy

Volkswagen has notified owners, and dealers will inspect and, as necessary, replace the steering knuckle, free of charge. The recall began November 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40Q6. Note: Owners are advised to DO NOT DRIVE the vehicle until the vehicle has been inspected and repaired if necessary.

Recall campaignNHTSA 20V702000

Tires: sidewall

Component
Tires: sidewall
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
760
Reported to NHTSA
2020-11-13
Owners notified
2020-11-30

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.

Safety risk

Over cured tires can result in a sidewall break causing a sudden loss of air pressure or the tread separating from the tire. Both conditions increase the risk of a crash.

Manufacturer remedy

Volkswagen will notify owners, and dealers will inspect DOT date code and mold number on the vehicle's tires to see if they are affected, replacing them as necessary, free of charge. The recall began November 30, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 44Q5.

Recall campaignNHTSA 20V505000

Seats

Component
Seats
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
5,376
Reported to NHTSA
2020-08-26
Owners notified
2020-09-11

Defect description

Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

Safety risk

In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

Manufacturer remedy

Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.

Recall campaignNHTSA 20V504000

Exterior lighting: headlights

Component
Exterior lighting: headlights
Manufacturer
Volkswagen Group of America, Inc.
Vehicles affected
11
Reported to NHTSA
2020-08-26
Owners notified
2020-09-09

Defect description

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver's side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Safety risk

A headlight aimed incorrectly aimed reduces the driver's visibility, increasing the risk of a crash.

Manufacturer remedy

Volkswagen will notify owners, and dealers will adjust the driver's side headlight, free of charge. The recall began September 9, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94N7.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system379,000 mi
Unknown or other332,000 mi
Air bags3053,200 mi
Service brakes206,000 mi
Forward collision avoidance: automatic emergency braking14
Engine117,000 mi
Steering112,000 mi
Exterior lighting9
Vehicle speed control7250 mi
Fuel/propulsion system6
Suspension62,000 mi
Structure: body5
Power train4
Chest clip, buckle, harness2
Electronic stability control (ESC)2250 mi
Forward collision avoidance: adaptive cruise control2
Visibility2134,000 mi
Wheels2
Air bags: sensor: occupant classification: front passenger138,000 mi
Back over prevention: rearview system braking1
Forward collision avoidance: warnings1
Lane departure: blind spot detection1
Latches/locks/linkages: fueling/charging door/hatch/port113,974 mi
Seat belts1
Tires: tread/belt114,500 mi

The 2021 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.