Model year record

2011 Buick Lacrosse

4 recall campaigns on file for this model year. 252 owner complaints on file.

Recalls

Recall campaignNHTSA 21V00F000

Suspension: rear

Component
Suspension: rear
Manufacturer
General Motors, LLC
Vehicles affected
4,271
Reported to NHTSA
2021-12-22
Owners notified
2022-01-27

Defect description

General Motors, LLC (GM) is recalling certain 2010-2013 Buick Lacrosse, 2012-2013 Buick Regal, and 2013 Chevrolet Malibu vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received an improper amount of electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately fracture.

Safety risk

A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.

Manufacturer remedy

Dealers will replace the rear suspension toe links and adjuster fasteners, free of charge. Owner notification letters were mailed January 27, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212346640. This recall is an expansion of NHTSA recalls 20V-764 and 21V-633.

Recall campaignNHTSA 20V764000

Suspension: rear

Component
Suspension: rear
Manufacturer
General Motors, LLC
Vehicles affected
220,006
Reported to NHTSA
2020-12-21
Owners notified
2021-08-19

Defect description

General Motors, LLC (GM) is recalling certain 2012-2013 Buick Regal, 2013 Chevrolet Malibu, and 2010-2013 Buick Lacrosse vehicles sold or ever registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. Over time, the e-coat may chip away, exposing the metal toe link and making it more susceptible to corrosion. Corrosion may eventually cause the toe link to thin and ultimately to fracture.

Safety risk

A rear toe link fracture may reduce the driver's ability to control the vehicle, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the rear suspension toe links and adjuster fasteners free of charge. Parts are not currently available. Owners were mailed an interim notification on January 27, 2021, and April 15, 2021. A third notification was mailed on August 19, 201. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202308930.

Recall campaignNHTSA 14V447000

Seats: front assembly: power adjust

Component
Seats: front assembly: power adjust
Manufacturer
General Motors LLC
Vehicles affected
414,333
Reported to NHTSA
2014-07-23
Owners notified
2014-12-26

Defect description

General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.

Safety risk

If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.

Recall campaignNHTSA 11V149000

Visibility: defroster/defogger/hvac system: windshield: electrical heating element

Component
Visibility: defroster/defogger/hvac system: windshield: electrical heating element
Manufacturer
GENERAL MOTORS CORP.
Vehicles affected
10,179
Reported to NHTSA
2011-03-04
Owners notified
2011-03-11

Defect description

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.

Safety risk

IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.

Manufacturer remedy

DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Engine3160,055 mi
Electrical system2751,542 mi
Suspension2649,600 mi
Power train1855,900 mi
Service brakes1871,000 mi
Visibility/wiper1466,985 mi
Steering1340,174 mi
Unknown or other1225,881 mi
Air bags946,000 mi
Electronic stability control (ESC)953,000 mi
Vehicle speed control924,000 mi
Seats777,000 mi
Structure: body715,449 mi
Fuel/propulsion system533,000 mi
Visibility: defroster/defogger/hvac system5117,350 mi
Visibility4112,000 mi
Engine and engine cooling34,000 mi
Electrical system: instrument panel: speedometer/odometer2231,952 mi
Equipment250 mi
Equipment: electrical2
Forward collision avoidance: automatic emergency braking2
Seats: front assembly: head restraint240,000 mi
Wheels215,402 mi
Air bags: frontal: sensor/control module111,290 mi
Air bags: side/window15,700 mi
Electrical system: instrument cluster/panel1
Electrical system: 12V/24V/48V battery154,178 mi
Electrical system: adas: hill start assist: clutch solenoid172,000 mi
Electrical system: wiring196,000 mi
Electrical system: wiring: front underhood174,000 mi
Engine and engine cooling: engine1412 mi
Engine and engine cooling: exhaust system: emission control: catalytic convertor1
Exterior lighting160,000 mi
Lane departure: assist170,060 mi
Latches/locks/linkages: trunk lid: lock19,400 mi
Power train: automatic transmission1176 mi
Seat belts185,538 mi
Seat belts: front: retractor1135,000 mi
Service brakes, hydraulic11,800 mi
Structure11,000 mi
Suspension: front1200 mi
Suspension: rear13,036 mi
Tires115,402 mi
Traction control system138,000 mi
Visibility: sun/moon roof assembly1124,000 mi
Wheels: lugs/nuts/bolts/studs115,402 mi

The 2010 model has roughly the same number of complaints as this one. The 2012 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.