Known Recalls

Model year record

2023 Chevrolet Express

1 recall campaign on file for this model year. 10 owner complaints on file.

Recalls

Recall campaignNHTSA 24V839000

Power train: automatic transmission: control module: software

Component
Power train: automatic transmission: control module: software
Manufacturer
General Motors, LLC
Vehicles affected
77,824
Reported to NHTSA
2024-11-07
Owners notified
2024-12-09

Defect description

General Motors, LLC (GM) is recalling certain 2022-2023 Chevrolet Express and GMC Savana vehicles. Incorrect software in the transmission control module (TCM) may result in harsh shifting, reduced power, unintended deceleration, rear wheel lockup, or cause the vehicle to move in an unintended direction.

Safety risk

Rear wheel lock-up or moving in an unintended direction can increase the risk of a crash.

Manufacturer remedy

Dealers will update the transmission control module software calibration, free of charge. Owner notification letters were mailed December 9, 2024. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N242471620.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system2—
Service brakes2—
Steering: linkages: tie rod assembly229,047 mi
Vehicle speed control2—
Wheels229,047 mi

The 2024 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.