ON CERTAIN VANS EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
Safety risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.
Manufacturer remedy
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK WILL HANDLE THE REPAIRS FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR MOBILITYWORKS AT 1-800-769-8267.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Service brakes
64
100,000 mi
Service brakes, hydraulic
36
66,425 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip
10
70,000 mi
Parking brake
8
24,000 mi
Air bags
5
130,000 mi
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings
5
75,000 mi
Steering
5
34,000 mi
Suspension
5
72,041 mi
Unknown or other
4
50,000 mi
Wheels
4
70,000 mi
Power train: automatic transmission
3
68,994 mi
Structure: body
3
192,887 mi
Electrical system
2
252,000 mi
Exterior lighting
2
50,000 mi
Latches/locks/linkages
2
41,000 mi
Power train
2
150,000 mi
Seat belts: front
2
130,000 mi
Service brakes, electric
2
25,880 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: wheel speed sensor/tone ring
2
34,000 mi
Service brakes, hydraulic: foundation components: disc: rotor
2
24,000 mi
Structure: body: tailgate: hinge and attachments
2
76,000 mi
Structure: frame and members
2
27,000 mi
Suspension: front: hub
2
52,000 mi
Suspension: front: wheel bearing
2
70,143 mi
Electrical system: instrument cluster/panel
1
—
Engine and engine cooling
1
130,000 mi
Engine and engine cooling: engine
1
1 mi
Equipment
1
68,994 mi
Equipment: appliance: air conditioner
1
27,000 mi
Exterior lighting: headlights
1
52,577 mi
Fuel/propulsion system
1
68,830 mi
Seats
1
165,050 mi
Service brakes, air: antilock: wheel speed sensor
1
—
Steering: column
1
77,483 mi
Steering: gear box: shaft pitman
1
56,822 mi
Steering: hydraulic power assist system
1
—
Structure
1
75,000 mi
Tires
1
72,552 mi
Vehicle speed control
1
70,000 mi
Wheels: hub
1
34,000 mi
The 2001 model has roughly the same number of complaints as this one. The 2003 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.