ON CERTAIN VANS EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
Safety risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.
Manufacturer remedy
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK WILL HANDLE THE REPAIRS FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR MOBILITYWORKS AT 1-800-769-8267.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Service brakes
55
89,725 mi
Electrical system: instrument cluster/panel
32
72,000 mi
Service brakes, hydraulic
32
68,000 mi
Electrical system
11
72,151 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip
11
37,000 mi
Steering
11
26,000 mi
Air bags
5
71,000 mi
Fuel system, gasoline
5
44,300 mi
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings
5
77,448 mi
Power train
4
4,500 mi
Engine
3
150,000 mi
Steering: gear box: shaft sector
3
51,000 mi
Air bags: frontal
2
38,000 mi
Fuel/propulsion system
2
50,000 mi
Parking brake
2
20,000 mi
Power train: automatic transmission
2
20,000 mi
Seat belts
2
45,000 mi
Structure: body
2
100,000 mi
Structure: frame and members
2
72,000 mi
Suspension
2
47,500 mi
Unknown or other
2
51,267 mi
Engine and engine cooling
1
80,845 mi
Engine and engine cooling: engine
1
41,000 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe
1
80,000 mi
Exterior lighting
1
20,000 mi
Exterior lighting: headlights
1
80,845 mi
Power train: driveline
1
20,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: wheel speed sensor/tone ring
1
48,000 mi
Service brakes, hydraulic: foundation components: disc: rotor
The 2002 model has roughly the same number of complaints as this one. The 2004 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.