ON CERTAIN VANS EQUIPPED WITH SURE-LOK WHEELCHAIR SECUREMENT SYSTEMS, THE SPROCKET TEETH OF THE RETRACTOR ASSEMBLY IS OUT OF ALIGNMENT.
Safety risk
IN THE EVENT OF A VEHICLE CRASH, THE WHEELCHAIR MAY NOT BE ADEQUATELY SECURED POSSIBLY RESULTING IN INJURIES TO A WHEELCHAIR OCCUPANT.
Manufacturer remedy
DEALERS WILL INSPECT AND REPLACE THE WHEELCHAIR SECUREMENT RETRACTORS AS NECESSARY. SURE-LOK WILL HANDLE THE REPAIRS FOR THIS CAMPAIGN. OWNERS SHOULD CONTACT SURE-LOCK AT 1-908-231-1804 OR MOBILITYWORKS AT 1-800-769-8267.
THE SPARE TIRE AND WHEEL ASSEMBLY THAT WAS PROVIDED ON CERTAIN CONVERSION VEHICLES WILL NOT FIT ON THE FRONT WHEEL HUB DUE TO OFFSET OF THE WHEEL. HOWEVER, IT WILL FIT ON THE REAR WHEELS.
Safety risk
IF SOMEONE HAS A FLAT TIRE ON THE FRONT WHEEL, THEY WILL NOT BE ABLE TO INSTALL THE PROVIDED SPARE TIRE.
Manufacturer remedy
DEALERS WILL INSTALL A SPARE WHEEL WITH THE CORRECT OFFSET. OWNER NOTIFICATION BEGAN ON JUNE 11, 2004. OWNERS SHOULD CONTACT REGENCY AT 1-800-989-4727.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Electrical system: instrument cluster/panel
47
50,000 mi
Service brakes
43
89,900 mi
Electrical system
32
62,000 mi
Steering
17
36,000 mi
Service brakes, hydraulic
16
56,000 mi
Vehicle speed control
8
37,000 mi
Air bags
6
56,000 mi
Tires
6
25,000 mi
Engine
5
96,494 mi
Fuel/propulsion system
5
104,000 mi
Power train
4
12,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip
4
6,000 mi
Electronic stability control (ESC)
3
6,500 mi
Engine and engine cooling
3
60,000 mi
Engine and engine cooling: engine
3
41,600 mi
Power train: automatic transmission
3
1,000 mi
Steering: column
3
17,377 mi
Wheels
3
74,000 mi
Air bags: frontal
2
51,525 mi
Engine and engine cooling: cooling system
2
47,982 mi
Exterior lighting
2
69,000 mi
Fuel system, other
2
62,000 mi
Parking brake
2
20,000 mi
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings
2
33,000 mi
Suspension
2
36,000 mi
Unknown or other
2
—
Vehicle speed control: cruise control
2
200 mi
Electrical system: 12V/24V/48V battery: cables
1
1,000 mi
Electrical system: ignition
1
36,415 mi
Equipment
1
25,000 mi
Equipment: appliance: air conditioner
1
60,000 mi
Equipment: electrical
1
12,000 mi
Equipment: recreational vehicle/trailer
1
30 mi
Exterior lighting: hazard flashing warning lights: unit
1
45,760 mi
Exterior lighting: turn signal: flasher unit
1
45,760 mi
Fuel system, gasoline
1
92,405 mi
Fuel system, other: storage: fuel gauge system
1
160,000 mi
Power train: driveline: differential unit
1
59,600 mi
Power train: transfer case (4-wheel drive)
1
82,000 mi
Seat belts
1
30 mi
Service brakes, electric
1
32,000 mi
Service brakes, hydraulic: foundation components: disc
1
5 mi
Service brakes, hydraulic: foundation components: disc: pads
1
20,000 mi
Steering: gear box: shaft sector
1
47,000 mi
Suspension: front
1
13,620 mi
Suspension: rear: springs: leaf spring assembly: u-bolt, leaf spring to axle
The 2003 model has roughly the same number of complaints as this one. The 2005 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.