Model year record

2012 Mazda MAZDA5

1 recall campaign on file for this model year. 51 owner complaints on file.

Recalls

Recall campaignNHTSA 16V644000

Structure: body: hatchback/liftgate

Component: Structure: body: hatchback/liftgate
Manufacturer: Mazda North American Operations
Vehicles affected: 580,455
Reported to NHTSA: 2016-09-06
Owners notified: 2017-03-08

Defect description

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Safety risk

If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Manufacturer remedy

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Fuel/propulsion system	8	60,000 mi
Tires	7	10,500 mi
Air bags	5	85,475 mi
Service brakes, hydraulic	5	118,000 mi
Structure: body	5	85,475 mi
Power train	4	67,000 mi
Steering	4	18,000 mi
Service brakes	3	90,000 mi
Seats	2	110,300 mi
Structure	2	136 mi
Visibility: sun/moon roof assembly	2	37,000 mi
Electrical system	1	60,000 mi
Engine	1	60,000 mi
Suspension	1	3,150 mi
Wheels	1	20,715 mi

The 2011 model has 26 times as many complaints as this one. The 2013 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.