Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Safety risk
The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Manufacturer remedy
Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Safety risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Manufacturer remedy
Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
ON CERTAIN PASSENGER AND SPORT UTILITY VEHICLES, THE AUTOMATIC REAR LID INCLUDES AN ELECTRIC MOTOR AND CLUTCH THAT WORK IN CONJUNCTION WITH TWO GAS STRUTS TO OPEN AND CLOSE THE REAR LID, INCLUDING A MANUAL CLOSE FUNCTION. IF ONE OF THE STRUTS HAS A TOTAL LOSS OF PRESSURE, THE RESULTANT SLOW MOVEMENT OF THE REAR LID IS INTERPRETED BY THE SOFTWARE AS AN INTENDED MANUAL CLOSE AND THE MOTOR CLUTCH RELEASES TO CLOSE THE REAR LID IMMEDIATELY.
Safety risk
THIS CAN RESULT IN AN UNINTENDED RAPID CLOSING OF THE REAR LID WITH A RISK OF PERSONAL INJURY.
Manufacturer remedy
DEALERS WILL INSTALL NEW SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 14, 2007. OWNERS MAY CONTACT AUDI AT 1-800-822-2834.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Electrical system
34
60,000 mi
Fuel/propulsion system
28
104,000 mi
Engine
13
100,000 mi
Unknown or other
6
32,471 mi
Engine and engine cooling
5
19,000 mi
Steering
5
139,000 mi
Electronic stability control (ESC)
4
19,000 mi
Structure
4
87,197 mi
Vehicle speed control
4
102,800 mi
Visibility: sun/moon roof assembly
4
87,197 mi
Air bags
3
47,000 mi
Service brakes
3
102,800 mi
Fuel system, gasoline
2
65,000 mi
Latches/locks/linkages
2
200 mi
Power train
2
104,463 mi
Engine and engine cooling: engine
1
39,751 mi
Equipment
1
100,000 mi
Equipment adaptive/mobility
1
—
Equipment: electrical
1
39,004 mi
Exterior lighting
1
150,000 mi
Fuel system, gasoline: delivery: fuel pump
1
120,000 mi
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
1
121,000 mi
Seats
1
—
Seats: front assembly: head restraint
1
150 mi
Service brakes, hydraulic
1
66,900 mi
Steering: column
1
—
Structure: body
1
100,000 mi
Structure: body: roof and pillars
1
66,500 mi
Tires
1
72,000 mi
Visibility/wiper
1
160,000 mi
Visibility: rearview mirrors/devices
1
35,000 mi
Visibility: rearview mirrors/devices: interior
1
1 mi
Wheels
1
—
The 2008 model has 3 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.