Model year record

2020 Chrysler Pacifica

5 recall campaigns on file for this model year. 382 owner complaints on file.

Recalls

Recall campaignNHTSA 26V362000

Electrical system: propulsion system: traction battery

Component
Electrical system: propulsion system: traction battery
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
17,277
Reported to NHTSA
2026-06-04
Owners notified
2026-06-23

Defect description

Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.

Safety risk

A vehicle fire increases the risk of injury.

Manufacturer remedy

Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.

Recall campaignNHTSA 25V876000

Equipment adaptive/mobility: wheelchair restraints/securement: latch/anchor

Component
Equipment adaptive/mobility: wheelchair restraints/securement: latch/anchor
Manufacturer
Rollx Vans
Vehicles affected
86
Reported to NHTSA
2025-12-17
Owners notified
2026-02-05

Defect description

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Safety risk

An unsecured wheelchair can move during transit, increasing the risk of injury.

Manufacturer remedy

Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Recall campaignNHTSA 24V793000

Air bags: side/window: curtain

Component
Air bags: side/window: curtain
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
26
Reported to NHTSA
2024-10-24
Owners notified
2020-10-22

Defect description

Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."

Safety risk

An air bag that does not deploy during a crash increases the risk of injury.

Manufacturer remedy

Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.

Recall campaignNHTSA 23V010000

Hybrid propulsion system: inverter

Component
Hybrid propulsion system: inverter
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
67,117
Reported to NHTSA
2023-01-17
Owners notified
2023-02-23

Defect description

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.

Safety risk

An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.

Manufacturer remedy

Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.

Recall campaignNHTSA 20V191000

Back over prevention: sensing system: camera

Component
Back over prevention: sensing system: camera
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
319,610
Reported to NHTSA
2020-09-10
Owners notified
2020-04-27

Defect description

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Safety risk

The lingering rearview image can distract the driver, increasing the risk of a crash.

Manufacturer remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Electrical system9352,000 mi
Engine7432,000 mi
Steering5050,000 mi
Power train467,200 mi
Unknown or other242,800 mi
Fuel/propulsion system137,200 mi
Seats111,000 mi
Air bags6500 mi
Visibility/wiper6
Forward collision avoidance: automatic emergency braking5
Service brakes5
Vehicle speed control5500 mi
Wheels5
Back over prevention: warnings4
Engine and engine cooling488,000 mi
Hybrid propulsion system4113,000 mi
Structure: body4
Seat belts3500 mi
Suspension3300 mi
Back over prevention: rearview system braking2
Exterior lighting2
Lane departure: assist2
Suspension: front: shock absorber2161,500 mi
Electrical system: propulsion system: traction battery: management system/energy control module (BMS/BECM): software1
Forward collision avoidance: warnings1
Latches/locks/linkages: fueling/charging door/hatch/port: latch/lock release system1
Power train: automatic transmission130,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)170,000 mi
Tires: sidewall1
Tires: tread/belt1
Vehicle speed control: throttle1
Visibility185,000 mi

The 2019 model has about half as many complaints as this one. The 2021 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Open investigations

An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.

RQ24004Loss of motive power due to an internal wiring connector short.

Electrical system: wiring

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.