Model year record

2020 FREIGHTLINER Business Class M2

12 recall campaigns on file for this model year. 8 owner complaints on file.

Recalls

Recall campaignNHTSA 25V760000

Suspension: critical fasteners

Component
Suspension: critical fasteners
Manufacturer
Daimler Trucks North America, LLC
Vehicles affected
18,783
Reported to NHTSA
2025-11-04
Owners notified
2025-12-29

Defect description

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle control.

Safety risk

A loss of vehicle control increases the risk of a crash.

Manufacturer remedy

Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.

Recall campaignNHTSA 24V924000

Engine and engine cooling: engine: engine control module (ECU/ECM): software

Component
Engine and engine cooling: engine: engine control module (ECU/ECM): software
Manufacturer
Daimler Trucks North America, LLC
Vehicles affected
139
Reported to NHTSA
2024-12-11
Owners notified
2025-02-05

Defect description

Daimler Trucks North America, LLC (DTNA) is recalling certain 2015-2020 Freightliner Business Class M2 emergency vehicles equipped with certain Cummins diesel engines. The engine protection and inducement software may cause the engine to shut down unexpectedly.

Safety risk

An unexpected engine shutdown can delay emergency responders and increase the risk of injury.

Manufacturer remedy

Cummins will update the electronic control module software and install a corrected data plate, free of charge. Owner notification letters were mailed February 5, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1012.

Recall campaignNHTSA 22V919000

Tires

Component
Tires
Manufacturer
Daimler Trucks North America, LLC
Vehicles affected
49
Reported to NHTSA
2022-12-12
Owners notified
2023-06-02

Defect description

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other Than Passenger Cars."

Safety risk

Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.

Manufacturer remedy

Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.

Recall campaignNHTSA 22V817000

Service brakes, air: antilock: modulator

Component
Service brakes, air: antilock: modulator
Manufacturer
Daimler Trucks North America, LLC
Vehicles affected
219,390
Reported to NHTSA
2022-11-01
Owners notified
2023-10-16

Defect description

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2023 Freightliner Cascadia, 2020-2022 Freightliner Business Class M2, and 2022 Freightliner 114SD, and 2020-2023 Western Star 49X, 2021-2023 Western Star 47X, and 2021-2022 Western Star 57X vehicles. The brake modulator valves on the front axle may corrode and cause the vehicle to pull to the affected side during an Adaptive Cruise Control (ACC) braking event.

Safety risk

Brakes that pull to one side during an ACC braking event may cause a sudden change in vehicle direction, increasing the risk of a crash.

Manufacturer remedy

Dealers will inspect and replace the front brake modulator valves, as necessary. Some vehicles will have a software update which will alert driver when a replacement is required. All repairs will be performed free of charge. Owner notification letters were mailed beginning October 16, 2023. DTNA's number for this recall is FL-958. This recall expands and replaces previous recall 20V-390. All vehicles previously repaired under recall 20V-390 will need to have the new remedy performed.

Recall campaignNHTSA 22V118000

Service brakes, air: drum

Component
Service brakes, air: drum
Manufacturer
Daimler Trucks North America, LLC
Vehicles affected
11
Reported to NHTSA
2022-03-02
Owners notified
2022-04-29

Defect description

Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2022 Freightliner M2 vehicles. The brake drum may contact the hub assembly, causing the brake drum to crack.

Safety risk

A cracked brake drum can cause a loss of brake function and increase the risk of a crash.

Manufacturer remedy

All vehicles have been remedied, therefore no owner notification letters are necessary. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-920.

Recall campaignNHTSA 21V326000

Fuel system, diesel: fuel injection system: fuel rail

Component
Fuel system, diesel: fuel injection system: fuel rail
Manufacturer
Daimler Trucks North America, LLC
Vehicles affected
9,662
Reported to NHTSA
2021-05-07
Owners notified
2021-07-30

Defect description

Daimler Trucks North America, LLC (DTNA) is recalling certain 2018-2021 Freightliner Custom Chass XC Chassis, 108SD, Custom Chass XB Chassis, Business Class M2, 114SD, and Western Star 4700 vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.

Safety risk

A fuel leak in the presence of an ignition source increases the risk of a fire.

Manufacturer remedy

Dealers will replace the fuel rail and fuel lines, free of charge. Interim owner notification letters were mailed on June 21, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-886.

Recall campaignNHTSA 20V527000

Electrical system: wiring

Component
Electrical system: wiring
Manufacturer
Daimler Trucks North America LLC
Vehicles affected
9,665
Reported to NHTSA
2020-09-01
Owners notified
2020-10-28

Defect description

Daimler Trucks North America LLC (DTNA) is recalling certain 2018-2021 Freightliner 114SD, 108SD, and Business Class M2 vehicles. The engine harness wires may chafe at various locations around the air compressor and the frame rail. The damaged wires may short causing the engine to stall without any prior warning.

Safety risk

An engine stall can increase the risk of a crash.

Manufacturer remedy

DTNA will notify owners, and dealers will inspect for adequate harness clearance and verify that the harness has not been damaged. Vehicles with a damaged harness will receive a new harness that consists of a severe duty wrapping and additional hardware. All repairs will be performed free of charge. The recall began October 28, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-860.

Recall campaignNHTSA 20V466000

Engine

Component
Engine
Manufacturer
Daimler Trucks North America LLC
Vehicles affected
5,374
Reported to NHTSA
2020-08-07
Owners notified
2020-10-05

Defect description

Daimler Trucks North America, LLC (DTNA) is recalling certain 2017-2021 Freightliner Business Class M2 trucks. The engine harness may contact and chafe at various locations around the air compressor and the frame rail. If the wires are damaged, they may short circuit, possibly causing an engine stall.

Safety risk

A engine stall may increase the risk of a crash.

Manufacturer remedy

DTNA will notify owners, and dealers will inspect for adequate clearance between harness and engine, and for any engine harness damage. Vehicles with a damaged harness will receive a new harness. These repairs will be performed free of charge. The recall began October 5, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-858.

Recall campaignNHTSA 20V214000

Exterior lighting

Component
Exterior lighting
Manufacturer
Daimler Trucks North America LLC
Vehicles affected
63,175
Reported to NHTSA
2020-04-14
Owners notified
2020-05-29

Defect description

Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011 Freightliner Century Class, 2006-2010 Freightliner FLD, and 2017 Western Star 5700 vehicles. The rear reflective tape may be partially covered by the mudflap hanger bracket, which may reduce the vehicle's visibility to other drivers on the road. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Safety risk

The vehicle's rearward visibility may be reduced, increasing the risk of a crash.

Manufacturer remedy

DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.

Recall campaignNHTSA 20V176000

Power train: axle assembly

Component
Power train: axle assembly
Manufacturer
Daimler Trucks North America LLC
Vehicles affected
1,532
Reported to NHTSA
2020-03-23
Owners notified
2020-05-12

Defect description

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner Business Class M2 and Freightliner 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.

Safety risk

If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.

Manufacturer remedy

DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. The recall began May 12, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-846.

Recall campaignNHTSA 20V127000

Service brakes, air: disc: caliper

Component
Service brakes, air: disc: caliper
Manufacturer
Daimler Trucks North America LLC
Vehicles affected
2,585
Reported to NHTSA
2020-03-03
Owners notified
2020-05-01

Defect description

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Freightliner 108SD, 114SD, Cascadia, Business Class M2, Western Star 4700 and 5700, Freightliner Custom Chassis S2, Custom Chassis XB, and Custom Chassis XC vehicles equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.

Safety risk

Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.

Manufacturer remedy

DTNA will notify owners, and dealers will inspect and repair the vehicles, free of charge. The recall began May 1, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-845.

Recall campaignNHTSA 19V443000

Power train: axle assembly

Component
Power train: axle assembly
Manufacturer
Daimler Trucks North America LLC
Vehicles affected
809
Reported to NHTSA
2019-06-11
Owners notified
2019-09-10

Defect description

Daimler Trucks North America LLC (DTNA) is recalling certain 2019-2020 Business Class M2 and 2020 108SD vehicles equipped with Meritor MX 120 EVO Front Drive Steer axles. The axles may have insufficient lubrication, which may result in damage to the wheel end bearings.

Safety risk

If the bearings are damaged, the wheel may separate and cause a sudden loss of vehicle control, increasing the risk of crash.

Manufacturer remedy

DTNA will notify owners, and dealers will inspect and replace the wheel end components, as necessary, free of charge. DTNA issued owners an interim notification on August 7, 2019. The recall began September 10, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-817.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Unknown or other8

The 2021 model has 4 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.