Model year record

2020 Ram 2500

10 recall campaigns on file for this model year. 266 owner complaints on file.

Recalls

Recall campaignNHTSA 25V010000

Air bags: side/window: curtain: inflator

Component
Air bags: side/window: curtain: inflator
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
6,066
Reported to NHTSA
2025-01-16
Owners notified
2025-02-13

Defect description

Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

Safety risk

An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Manufacturer remedy

Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.

Recall campaignNHTSA 22V904000

Structure: body: tailgate: hinge and attachments

Component
Structure: body: tailgate: hinge and attachments
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
1,224,078
Reported to NHTSA
2022-12-08
Owners notified
2022-12-22

Defect description

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.

Safety risk

An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.

Manufacturer remedy

Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.

Recall campaignNHTSA 22V835000

Power train: automatic transmission

Component
Power train: automatic transmission
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
250,079
Reported to NHTSA
2022-11-10
Owners notified
2022-12-29

Defect description

FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

Safety risk

Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.

Manufacturer remedy

Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.

Recall campaignNHTSA 22V140000

Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module

Component
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
370,437
Reported to NHTSA
2022-03-10
Owners notified
2022-03-29

Defect description

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

Safety risk

An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Manufacturer remedy

Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

Recall campaignNHTSA 22V035000

Visibility: windshield wiper/washer: linkages

Component
Visibility: windshield wiper/washer: linkages
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
171,789
Reported to NHTSA
2022-01-27
Owners notified
2022-02-15

Defect description

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.

Safety risk

Reduced visibility increases the risk of a crash.

Manufacturer remedy

Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.

Recall campaignNHTSA 21V880000

Fuel system, diesel: delivery: fuel pump

Component
Fuel system, diesel: delivery: fuel pump
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
222,410
Reported to NHTSA
2021-11-12
Owners notified
2022-05-17

Defect description

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.

Safety risk

An engine stall increases the risk of a crash.

Manufacturer remedy

Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.

Recall campaignNHTSA 20V622000

Visibility: rearview mirrors/devices: exterior

Component
Visibility: rearview mirrors/devices: exterior
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
19,075
Reported to NHTSA
2020-10-08
Owners notified
2020-11-05

Defect description

Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety risk

Missing driver side mirror glass reduces visibility and increases the risk of a crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will replace the driver side mirror glass, free of charge. The recall began November 5, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W70.

Recall campaignNHTSA 20V191000

Back over prevention: sensing system: camera

Component
Back over prevention: sensing system: camera
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
319,610
Reported to NHTSA
2020-09-10
Owners notified
2020-04-27

Defect description

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Safety risk

The lingering rearview image can distract the driver, increasing the risk of a crash.

Manufacturer remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Recall campaignNHTSA 20V207000

Structure

Component
Structure
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
37,580
Reported to NHTSA
2020-04-09
Owners notified
2020-07-09

Defect description

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.

Safety risk

A bed step that unexpectedly fails while in use increases the risk of injury to the user.

Manufacturer remedy

Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.

Recall campaignNHTSA 20V043000

Power train: automatic transmission

Component
Power train: automatic transmission
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
87,431
Reported to NHTSA
2020-01-24
Owners notified
2020-03-02

Defect description

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

Safety risk

The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.

Manufacturer remedy

Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Fuel/propulsion system436,972 mi
Engine4217,500 mi
Fuel system, diesel2917,000 mi
Electrical system2411,000 mi
Unknown or other23750 mi
Power train218,000 mi
Service brakes1662 mi
Steering101,330 mi
Structure: body8658 mi
Wheels7250 mi
Structure435,272 mi
Visibility/wiper48,000 mi
Air bags3
Seat belts3
Service brakes, hydraulic341,000 mi
Vehicle speed control362 mi
Back over prevention277,000 mi
Electronic stability control (ESC)262 mi
Equipment: electrical: navigational system(global positioning system)233,500 mi
Forward collision avoidance: warnings2
Fuel system, diesel: delivery: fuel pump235,000 mi
Latches/locks/linkages: tailgate: latch235,272 mi
Electrical system: starter assembly140,500 mi
Engine and engine cooling1300,000 mi
Fuel system, diesel: fuel injection system: injectors135,000 mi
Lane departure: blind spot detection1
Seats1
Service brakes, hydraulic: power assist: electric: control module121,000 mi
Suspension1
Tires117,000 mi
Visibility: defroster/defogger/hvac system12,000 mi
Visibility: windshield wiper/washer110,000 mi
Wheels: lugs/nuts/bolts/studs140,000 mi

The 2019 model has roughly the same number of complaints as this one. The 2021 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Open investigations

An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.

EA23001High pressure fuel pump failure

Fuel system, diesel: delivery: fuel pump

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.