Model year record

2023 Ram Promaster

5 recall campaigns on file for this model year. 224 owner complaints on file.

Recalls

Recall campaignNHTSA 25V876000

Equipment adaptive/mobility: wheelchair restraints/securement: latch/anchor

Component
Equipment adaptive/mobility: wheelchair restraints/securement: latch/anchor
Manufacturer
Rollx Vans
Vehicles affected
86
Reported to NHTSA
2025-12-17
Owners notified
2026-02-05

Defect description

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Safety risk

An unsecured wheelchair can move during transit, increasing the risk of injury.

Manufacturer remedy

Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

Recall campaignNHTSA 25V720000

Engine and engine cooling: cooling system: radiator assembly

Component
Engine and engine cooling: cooling system: radiator assembly
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
300,691
Reported to NHTSA
2025-10-23
Owners notified
2025-12-11

Defect description

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Safety risk

Electrical circuits that overheat increase the risk of a fire.

Manufacturer remedy

Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

Recall campaignNHTSA 24V436000

Back over prevention: sensing system: camera

Component
Back over prevention: sensing system: camera
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
1,033,433
Reported to NHTSA
2024-06-13
Owners notified
2024-07-09

Defect description

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Safety risk

A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.

Manufacturer remedy

Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.

Recall campaignNHTSA 24V416000

Structure: body: door

Component
Structure: body: door
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
266
Reported to NHTSA
2024-06-06
Owners notified
2024-08-01

Defect description

Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."

Safety risk

A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.

Manufacturer remedy

Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.

Recall campaignNHTSA 24V129000

Seat belts: front: buckle assembly

Component
Seat belts: front: buckle assembly
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
27,744
Reported to NHTSA
2024-02-22
Owners notified
2024-04-09

Defect description

Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

Safety risk

A malfunctioning seat belt warning system can result in improper seat belt use, increasing the risk of injury in a crash.

Manufacturer remedy

Dealers will inspect and replace the driver seat belt buckle as necessary, free of charge. Owner notification letters were mailed April 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 02B.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Steering7040,000 mi
Electrical system4340,000 mi
Engine and engine cooling285,275 mi
Engine2030,000 mi
Fuel/propulsion system12
Unknown or other10
Power train8
Forward collision avoidance: warnings7
Service brakes5
Lane departure: assist4
Forward collision avoidance: automatic emergency braking3
Equipment: appliance: air conditioner2
Equipment: recreational vehicle/trailer2
Forward collision avoidance243,518 mi
Lane departure: blind spot detection2
Lane departure: lane keep: steering assist243,518 mi
Lane departure: warning2
Exterior lighting1
Structure: body1

The 2022 model has about 1.5 times as many complaints as this one. The 2024 model has 7 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Open investigations

An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.

PE26002Loss of Power Steering Assist

Electrical system: wiring: connectors/plugs/receptacles

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.