Model year record

2013 Chevrolet Cruze

5 recall campaigns on file for this model year. 960 owner complaints on file.

Recalls

Recall campaignNHTSA 16V502000

Electrical system: ignition

Component
Electrical system: ignition
Manufacturer
General Motors LLC
Vehicles affected
8,367
Reported to NHTSA
2016-07-05
Owners notified
2016-10-14

Defect description

General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."

Safety risk

If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.

Manufacturer remedy

GM will notify owners, and dealers will inspect and if necessary replace the key cylinder lock housing, free of charge. The recall began on October 14, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, Buick 1-800-521-7300, and GMC 1-800-462-8782. GM's number for this recall is 50490 and 50491.

Recall campaignNHTSA 14V417000

Equipment: electrical

Component
Equipment: electrical
Manufacturer
General Motors LLC
Vehicles affected
2,990
Reported to NHTSA
2014-07-02
Owners notified
2014-08-29

Defect description

General Motors LLC (GM) is recalling certain model year 2013-2014 Buick Encore all-wheel-drive vehicles manufactured August 23, 2012, to September 9, 2013; Verano vehicles manufactured August 8, 2012, to June 20, 2013; Chevrolet Cruze vehicles manufactured August 7, 2012, to August 16, 2013, and 2012-2014 Chevrolet Sonic vehicles manufactured May 10, 2011, to August 16, 2012 equipped with a Calix oil pan/block heater. In cold temperatures, the insulation on the engine block heater cord can become damaged, allowing the wires to be exposed.

Safety risk

Exposed wires increase the risk of electrical shock and personal injury if the cord is handled while it is plugged in.

Manufacturer remedy

GM will notify owners, and dealers will replace the engine oil pan/block heater cord with a new cord that is rated for temperatures of minus 40 degree Celsius. The recall began in August 2014. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14257.

Recall campaignNHTSA 14V372000

Air bags

Component
Air bags
Manufacturer
General Motors LLC
Vehicles affected
29,019
Reported to NHTSA
2014-06-26
Owners notified
2014-06-28

Defect description

General Motors LLC (GM) is recalling certain model year 2013-2014 Chevrolet Cruze vehicles. In the affected vehicles, the driver's front air bag inflator may have been manufactured with an incorrect part.

Safety risk

In the event of a crash necessitating deployment of the driver's air bag, the air bag's inflator may rupture and the air bag may not inflate. The rupture could cause metal fragments to strike and potentially seriously injure the vehicle occupants. Additionally, if the air bag does not inflate, the driver is at an increased risk of injury.

Manufacturer remedy

GM will notify owners, and dealers will replace the driver side air bag, free of charge. The recall began on June 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14305.

Recall campaignNHTSA 14V151000

Power train: axle assembly: axle shaft

Component
Power train: axle assembly: axle shaft
Manufacturer
General Motors LLC
Vehicles affected
174,046
Reported to NHTSA
2014-03-31
Owners notified
2014-06-09

Defect description

General Motors LLC (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with a 1.4L turbo engine, and manufactured between November 28, 2012, and March 7, 2014. On the affected vehicles, the right front half shaft may fracture and separate.

Safety risk

If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will inspect and replace the right half shaft, as needed, free of charge. Parts for the remedy are not currently available. GM will send an interim letter to owners in May 2014. A second owner letter will be mailed when parts are available. Owners may contact Chevrolet at 1-866-694-6546. GM's number for this recall is 14079. This is an expansion of recall 13V-452. NOTE: Some vehicles subject to this recall were subject to the recall campaign initiated in 2013. Some of those vehicles were repaired using defective parts. Those owners will be advised that they must have their vehicles remedied again under this campaign and that having the earlier recall completed did not remedy their vehicles.

Recall campaignNHTSA 13V452000

Power train: axle assembly: axle shaft

Component
Power train: axle assembly: axle shaft
Manufacturer
General Motors LLC
Vehicles affected
3,161
Reported to NHTSA
2013-09-23
Owners notified
2013-10-15

Defect description

General Motors (GM) is recalling certain model year 2013 and 2014 Chevrolet Cruze vehicles equipped with manual transmissions (MF3/MR5) and manufactured January 24, 2013, through August 1, 2013. On the affected vehicles, the right front half shaft may fracture and separate.

Safety risk

If the half shaft fractures and separates while driving, the vehicle would lose power and coast to a stop. If a vehicle with a fractured half shaft is parked without the parking brake applied, the vehicle could move unexpectedly. Either condition increases the risk of a crash.

Manufacturer remedy

General Motors has notified owners. Dealers will replace the half shaft assembly, free of charge. The safety recall began on October 15, 2013. Owners may contact General Motors at 1-800-521-7300. This is General Motors campaign number 13276.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Engine22181,000 mi
Electrical system11842,800 mi
Power train11137,206 mi
Unknown or other7875,890 mi
Steering7636,900 mi
Electronic stability control (ESC)6266,000 mi
Air bags5047,000 mi
Service brakes4612,903 mi
Vehicle speed control4049,000 mi
Fuel/propulsion system3060,050 mi
Visibility/wiper2275,000 mi
Engine and engine cooling1919,000 mi
Exterior lighting11590 mi
Structure: body1125,000 mi
Suspension824,140 mi
Engine and engine cooling: engine: engine control module (ECU/ECM)4103,212 mi
Seat belts490,000 mi
Visibility45,400 mi
Visibility: defroster/defogger/hvac system444,300 mi
Wheels4660 mi
Service brakes, hydraulic370,000 mi
Tires328,300 mi
Traction control system340,800 mi
Electrical system: instrument cluster/panel272,000 mi
Electrical system: instrument panel: speedometer/odometer2189,000 mi
Fuel system, gasoline27,500 mi
Structure2600 mi
Back over prevention: sensing system: camera120,000 mi
Electrical system: ignition1
Engine and engine cooling: cooling system180,000 mi
Engine and engine cooling: cooling system: hoses/lines/piping/fittings1105,000 mi
Engine and engine cooling: engine: solenoid/actuator1
Equipment adaptive/mobility17,500 mi
Equipment: appliance: air conditioner135,000 mi
Fuel system, gasoline: delivery: fuel pump1500 mi
Lane departure: blind spot detection120,000 mi
Latches/locks/linkages185,000 mi
Latches/locks/linkages: doors: latch1
Power train: axle assembly: axle shaft12,850 mi
Seats1
Service brakes, hydraulic: pedals and linkages1
Service brakes, hydraulic: power assist: vacuum172,000 mi
Vehicle speed control: cruise control1
Visibility: defroster/defogger/hvac system: fan/motor143,000 mi
Visibility: rearview mirrors/devices: exterior15,400 mi
Visibility: sun/moon roof assembly172,686 mi
Visibility: windshield wiper/washer: motor199,000 mi

The 2012 model has about half as many complaints as this one. The 2014 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.