Model year record

2009 Ford Flex

1 recall campaign on file for this model year. 276 owner complaints on file.

Recalls

Recall campaignNHTSA 16V247000

Air bags: frontal

Component: Air bags: frontal
Manufacturer: Ford Motor Company
Vehicles affected: 695
Reported to NHTSA: 2016-04-26
Owners notified: 2016-06-09

Defect description

Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Safety risk

An improperly inflated air bag increases the risk of injury in the event of a crash.

Manufacturer remedy

Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Engine	36	94,000 mi
Electrical system	31	25,000 mi
Power train	19	78,000 mi
Unknown or other	19	93,000 mi
Steering	17	67,000 mi
Fuel/propulsion system	15	78,000 mi
Service brakes, hydraulic	15	25,000 mi
Service brakes	14	35,000 mi
Engine and engine cooling	13	25,000 mi
Electronic stability control (ESC)	10	48,000 mi
Suspension	8	50,000 mi
Vehicle speed control	8	132,000 mi
Air bags	6	2,500 mi
Structure: body	6	66,000 mi
Wheels	6	40,000 mi
Seats	5	55,000 mi
Fuel system, gasoline	4	29,800 mi
Power train: automatic transmission	4	30,500 mi
Seat belts	4	96,000 mi
Tires	4	35,000 mi
Structure	3	55,000 mi
Visibility/wiper	3	66,000 mi
Engine and engine cooling: engine	2	7,000 mi
Latches/locks/linkages	2	7,526 mi
Traction control system	2	25,000 mi
Visibility	2	5,000 mi
Electrical system: 12V/24V/48V battery	1	7,526 mi
Electrical system: ignition: anti-theft: control module	1	169,000 mi
Engine and engine cooling: cooling system: fan	1	55,000 mi
Engine and engine cooling: exhaust system	1	36 mi
Equipment	1	5,000 mi
Equipment: appliance: air conditioner	1	60,000 mi
Equipment: electrical: navigational system(global positioning system)	1	4,200 mi
Parking brake	1	6,284 mi
Service brakes, air	1	67,000 mi
Service brakes, electric	1	25,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip	1	30,500 mi
Steering: linkages: tie rod assembly	1	24,000 mi
Structure: body: roof and pillars	1	8,000 mi
Structure: body: tailgate: hinge and attachments	1	29,300 mi
Structure: frame and members	1	24,000 mi
Suspension: front: wheel bearing	1	106,080 mi
Visibility: windshield	1	10,000 mi
Visibility: windshield wiper/washer	1	55,000 mi

The 2010 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.