Model year record

2010 Ford Flex

1 recall campaign on file for this model year. 183 owner complaints on file.

Recalls

Recall campaignNHTSA 16V247000

Air bags: frontal

Component: Air bags: frontal
Manufacturer: Ford Motor Company
Vehicles affected: 695
Reported to NHTSA: 2016-04-26
Owners notified: 2016-06-09

Defect description

Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln MKS vehicles. The driver frontal air bag may improperly inflate during second-stage deployment in the event of a high speed crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Safety risk

An improperly inflated air bag increases the risk of injury in the event of a crash.

Manufacturer remedy

Ford will notify owners, and dealers will inspect and replace the driver's frontal air bag module, as necessary, free of charge. The recall is expected to begin on June 13, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C06.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Steering	33	87,000 mi
Engine	30	90,000 mi
Electrical system	13	79,650 mi
Fuel/propulsion system	12	95,000 mi
Power train	12	72,000 mi
Service brakes, hydraulic	9	19,000 mi
Vehicle speed control	9	20,000 mi
Air bags	8	67,000 mi
Service brakes	7	43,000 mi
Unknown or other	7	100,000 mi
Engine and engine cooling	5	37,000 mi
Suspension	5	351,000 mi
Fuel system, gasoline	4	37,500 mi
Seats	4	45,000 mi
Engine and engine cooling: engine	2	2,990 mi
Seat belts	2	56,000 mi
Structure: body	2	93,818 mi
Tires	2	—
Visibility: defroster/defogger/hvac system	2	37,000 mi
Visibility: defroster/defogger/hvac system: fan/motor	2	65,000 mi
Wheels	2	351,000 mi
Child seat	1	—
Electronic stability control (ESC)	1	185,000 mi
Engine and engine cooling: exhaust system	1	9,000 mi
Equipment: appliance: air conditioner	1	65,000 mi
Exterior lighting	1	39,000 mi
Latches/locks/linkages	1	10 mi
Service brakes, hydraulic: foundation components: disc: caliper	1	19,000 mi
Steering: rack and pinion	1	119,000 mi
Traction control system	1	56,000 mi
Trailer hitches	1	—
Visibility	1	500 mi

The 2009 model has about half as many complaints as this one. The 2011 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.