Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Safety risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Manufacturer remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2014 Tiguan vehicles manufactured July 2007 to June 2014. When using winterized fuel, in certain conditions bubbles may form in the fuel system which could result in the vehicle stalling.
Safety risk
A vehicle stall increases the risk of a crash.
Manufacturer remedy
Volkswagen will notify owners, and dealers will update the vehicle's software to increase the fuel pump pressure, free of charge. The recall is expected to begin August 19, 2014. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24AV/2W.
Electrical system: wiring: fuses and circuit breakers
Manufacturer
Volkswagen of America, Inc.
Vehicles affected
62,155
Reported to NHTSA
2013-11-22
Owners notified
2014-01-03
Defect description
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2011 Tiguan vehicles manufactured July 2007 through June 2011. Due to a problem with the fuse for the exterior lights, the holder for the fuse that controls the vehicle's exterior lights circuit may melt.
Safety risk
If the holder melts, there may be a partial loss of exterior lighting. Reduced vehicle illumination diminishes the vehicle's visibility, increasing the risk of a crash.
Manufacturer remedy
Volkswagen will notify owners, and dealers will replace the fuse, free of charge. Owners may contact Volkswagen at 1-800-893-5298. Volkswagen's recall number is 97Z9/2V.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Engine
64
75,317 mi
Electrical system
47
44,952 mi
Exterior lighting
39
43,000 mi
Air bags
30
78,687 mi
Steering
14
75,000 mi
Unknown or other
13
60,000 mi
Fuel/propulsion system
8
54,000 mi
Power train
8
50,000 mi
Service brakes
4
10,000 mi
Vehicle speed control
4
28,000 mi
Fuel system, gasoline
3
40,000 mi
Electronic stability control (ESC)
2
69 mi
Seats
2
30,000 mi
Air bags: frontal: driver clockspring/spiral cassette
1
—
Electrical system: horn
1
—
Electrical system: wiring: fuses and circuit breakers
1
83,000 mi
Parking brake
1
—
Structure: body
1
87,000 mi
Suspension
1
—
Wheels
1
41,000 mi
The 2010 model has about 1.5 times as many complaints as this one. The 2012 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Open investigations
An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.
EA18003Air Bag Clockspring Failure
Air bags: frontal: driver clockspring/spiral cassette
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.