Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Safety risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Manufacturer remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Safety risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Manufacturer remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2014 Tiguan vehicles manufactured July 2007 to June 2014. When using winterized fuel, in certain conditions bubbles may form in the fuel system which could result in the vehicle stalling.
Safety risk
A vehicle stall increases the risk of a crash.
Manufacturer remedy
Volkswagen will notify owners, and dealers will update the vehicle's software to increase the fuel pump pressure, free of charge. The recall is expected to begin August 19, 2014. Owners may contact Volkswagen customer service at 1-800-822-8987. Volkswagen's number for this recall is 24AV/2W.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Engine
52
50,000 mi
Air bags
31
56,700 mi
Electrical system
23
50,000 mi
Steering
22
76,800 mi
Unknown or other
20
48,000 mi
Fuel/propulsion system
12
45,000 mi
Service brakes
10
11,000 mi
Power train
7
9,000 mi
Seat belts
7
70,000 mi
Electronic stability control (ESC)
4
28,700 mi
Fuel system, gasoline
3
39,000 mi
Structure: body
3
52,636 mi
Vehicle speed control
3
6,000 mi
Visibility/wiper
3
47,300 mi
Visibility: sun/moon roof assembly
3
40,000 mi
Air bags: frontal: driver clockspring/spiral cassette
2
44,000 mi
Engine and engine cooling
2
680 mi
Suspension
2
30,000 mi
Air bags: sensor: occupant classification
1
72,000 mi
Air bags: sensor: occupant classification: front passenger
1
72,000 mi
Exterior lighting
1
28,700 mi
Latches/locks/linkages
1
52,636 mi
Power train: driveline: driveshaft
1
12,000 mi
Power train: transfer case (4-wheel drive)
1
12,000 mi
Seats
1
—
Service brakes, hydraulic
1
100 mi
Tires: sidewall
1
—
Wheels
1
12,000 mi
The 2011 model has roughly the same number of complaints as this one. The 2013 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Open investigations
An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.
EA18003Air Bag Clockspring Failure
Air bags: frontal: driver clockspring/spiral cassette
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.