This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Safety risk
If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Manufacturer remedy
GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14172.
ON CERTAIN PASSENGER VEHICLES, THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK.
Safety risk
A REAR DIFFERENTIAL FAILURE MAY CAUSE LOSS OF MOTIVE POWER AND POSSIBLY LOSS OF CONTROL INCREASING THE RISK OF A CRASH.
Manufacturer remedy
DEALERS WILL REPLACE THE PINION SEAL FREE OF CHARGE. THE RECALL BEGAN ON FEBRUARY 1, 2008. OWNERS MAY CONTACT CADILLAC AT 1-800-458-8006 OR HTTP://WWW.CADILLAC.COM; PONTIAC AT 1-800-620-7668 OR HTTP://WWW.PONTIAC.COM; AND SATURN AT 1-800-972-8876 OR HTTP://WWW.SATURN.COM.
CERTAIN VEHICLES HAVE A LEFT OR RIGHT REAR SUSPENSION TOE LINK THAT COULD SEPARATE BECAUSE OF AN INCORRECT WELD.
Safety risk
IF THIS WERE TO OCCUR, THE AFFECTED REAR WHEEL WOULD BE ABLE TO TURN IN OR OUT, AFFECTING VEHICLE CONTROL, WHICH COULD RESULT IN A CRASH.
Manufacturer remedy
DEALERS WILL INSPECT THE RIGHT AND LEFT TOE LINK AND REPLACE AS REQUIRED. IF A TOE LINK IS REPLACED, THE DEALER WILL PERFORM A WHEEL ALIGNMENT. THE RECALL BEGAN ON MAY 3, 2006. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Electrical system
21
76,000 mi
Electronic stability control (ESC)
16
114,000 mi
Engine
16
103,000 mi
Steering
15
75,000 mi
Unknown or other
12
147,000 mi
Engine and engine cooling
8
70,100 mi
Air bags
7
110,000 mi
Engine and engine cooling: engine
5
62,000 mi
Service brakes
5
73,000 mi
Suspension
5
80,000 mi
Visibility: sun/moon roof assembly
5
9,300 mi
Exterior lighting
4
76,000 mi
Power train
4
109,916 mi
Structure: body
4
109,916 mi
Suspension: rear
4
23,000 mi
Traction control system
4
45,000 mi
Vehicle speed control
4
16,600 mi
Fuel system, gasoline
2
1,400 mi
Power train: axle assembly: axle shaft: seal
2
62,000 mi
Electrical system: ignition: switch
1
—
Electrical system: wiring: interior/under dash
1
108,295 mi
Engine and engine cooling: exhaust system: emission control: catalytic convertor
1
108,000 mi
Equipment
1
9 mi
Equipment: appliance: air conditioner
1
—
Fuel system, gasoline: delivery
1
61,000 mi
Latches/locks/linkages
1
—
Power train: automatic transmission
1
—
Power train: driveline: differential unit
1
33,000 mi
Seats
1
500 mi
Service brakes, hydraulic
1
—
Service brakes, hydraulic: power assist
1
—
Steering: column locking: anti-theft device
1
—
Steering: hydraulic power assist system
1
13,500 mi
Suspension: front
1
—
Suspension: front: stabilizer bar
1
1,600 mi
Suspension: front: wheel bearing
1
109,916 mi
Tires
1
21,040 mi
Tires: pressure monitoring and regulating systems
1
9 mi
Visibility
1
95,000 mi
Visibility/wiper
1
—
Wheels
1
80,000 mi
The 2004 model has about half as many complaints as this one. The 2006 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.