Model year record

2011 Cadillac SRX

7 recall campaigns on file for this model year. 591 owner complaints on file.

Recalls

Recall campaignNHTSA 21V473000

Suspension: rear

Component
Suspension: rear
Manufacturer
General Motors, LLC
Vehicles affected
380,498
Reported to NHTSA
2021-06-24
Owners notified
2021-10-25

Defect description

General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.

Safety risk

A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.

Manufacturer remedy

Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.

Recall campaignNHTSA 14V571000

Suspension: rear

Component
Suspension: rear
Manufacturer
General Motors LLC
Vehicles affected
290,241
Reported to NHTSA
2014-09-19
Owners notified
2014-11-11

Defect description

General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.

Safety risk

Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.

Recall campaignNHTSA 14V447000

Seats: front assembly: power adjust

Component
Seats: front assembly: power adjust
Manufacturer
General Motors LLC
Vehicles affected
414,333
Reported to NHTSA
2014-07-23
Owners notified
2014-12-26

Defect description

General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.

Safety risk

If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.

Recall campaignNHTSA 11V595000

Power train: automatic transmission

Component
Power train: automatic transmission
Manufacturer
GENERAL MOTORS LLC
Vehicles affected
8,789
Reported to NHTSA
2011-12-20
Owners notified
2012-01-19

Defect description

GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, “THEFT PROTECTION.” THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.

Safety risk

THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.

Manufacturer remedy

GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.

Recall campaignNHTSA 11V308000

Air bags: side/window

Component
Air bags: side/window
Manufacturer
GENERAL MOTORS LLC
Vehicles affected
47,401
Reported to NHTSA
2011-06-03
Owners notified
2011-06-22

Defect description

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX PASSENGER VEHICLES FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO 208, "OCCUPANT CRASH PROTECTION." THE AIRBAGS ARE PROGRAMMED TO TURN OFF THE RIGHT SIDE ROOF-RAIL AIRBAG IF THE PASSENGER SENSING SYSTEM DETERMINES THAT THE RIGHT FRONT PASSENGER SEAT IS UNOCCUPIED.

Safety risk

THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.

Manufacturer remedy

GM DEALERS WILL REPROGRAM THE SENSING AND DIAGNOSTIC MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JUNE 17, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM .

Recall campaignNHTSA 11V149000

Visibility: defroster/defogger/hvac system: windshield: electrical heating element

Component
Visibility: defroster/defogger/hvac system: windshield: electrical heating element
Manufacturer
GENERAL MOTORS CORP.
Vehicles affected
10,179
Reported to NHTSA
2011-03-04
Owners notified
2011-03-11

Defect description

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.

Safety risk

IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.

Manufacturer remedy

DEALERS WILL REPROGRAM THE ECC MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 11, 2011. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Recall campaignNHTSA 10V623000

Seat belts: front: buckle assembly

Component
Seat belts: front: buckle assembly
Manufacturer
GENERAL MOTORS CORP.
Vehicles affected
97,843
Reported to NHTSA
2010-12-15
Owners notified
2011-01-18

Defect description

GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.

Safety risk

THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.

Manufacturer remedy

DEALERS WILL MODIFY THE PASSENGER AND/OR THE DRIVER SAFETY BELT BUCKLES AS NECESSARY. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 18, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Exterior lighting19480,000 mi
Suspension61101,000 mi
Electrical system4061,529 mi
Service brakes3965,000 mi
Unknown or other3364,000 mi
Power train2943,000 mi
Engine2585,283 mi
Structure: body1949,000 mi
Air bags1785,732 mi
Visibility/wiper1586,000 mi
Steering1371,500 mi
Wheels1371,500 mi
Exterior lighting: headlights1160,000 mi
Vehicle speed control1190,000 mi
Electronic stability control (ESC)796,020 mi
Seat belts670,000 mi
Visibility: sun/moon roof assembly630,000 mi
Forward collision avoidance: automatic emergency braking5
Fuel/propulsion system515 mi
Power train: automatic transmission51,000 mi
Structure470,000 mi
Engine and engine cooling35,000 mi
Seats358,699 mi
Service brakes, hydraulic372,000 mi
Suspension: rear3106,000 mi
Fuel system, gasoline220,900 mi
Service brakes, air: antilock: ABS warning light2107,342 mi
Structure: body: hatchback/liftgate229,000 mi
Traction control system296,000 mi
Electrical system: instrument cluster/panel11,400 mi
Electrical system: wiring: rear compartment/trunk1110,000 mi
Electronic stability control: automatic (ASC)1147,000 mi
Equipment adaptive/mobility153,867 mi
Equipment: electrical: navigational system(global positioning system)148,000 mi
Latches/locks/linkages11,209 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)115,766 mi
Power train: axle assembly: axle shaft173,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip1125,000 mi
Structure: body: hatchback/liftgate: hinge and attachments1120,000 mi
Structure: body: hatchback/liftgate: support device/strut1110,000 mi
Tires: pressure monitoring and regulating systems137,500 mi
Visibility: defroster/defogger/hvac system1149,000 mi

The 2010 model has roughly the same number of complaints as this one. The 2012 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.