General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Safety risk
A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
Manufacturer remedy
Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Safety risk
Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
Manufacturer remedy
GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Exterior lighting
247
55,000 mi
Electrical system
43
63,000 mi
Exterior lighting: headlights
32
72,000 mi
Unknown or other
30
53,000 mi
Visibility/wiper
28
47,901 mi
Power train
23
40,000 mi
Suspension
19
73,360 mi
Service brakes
13
38,000 mi
Seats
7
7,200 mi
Steering
6
43,000 mi
Vehicle speed control
6
28,000 mi
Engine
5
4,000 mi
Structure: body
5
60,000 mi
Air bags
4
13,500 mi
Wheels
4
60,000 mi
Service brakes, hydraulic
2
40,000 mi
Visibility: sun/moon roof assembly
2
43,000 mi
Electronic stability control (ESC)
1
106,000 mi
Engine and engine cooling
1
28,000 mi
Equipment: electrical: infotainment: video (TOUCH)screen/monitor/unit
The 2013 model has roughly the same number of complaints as this one. The 2015 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.