Model year record

2011 Chevrolet Impala

2 recall campaigns on file for this model year. 844 owner complaints on file.

Recalls

Recall campaignNHTSA 14V355000

Electrical system: ignition

Component: Electrical system: ignition
Manufacturer: General Motors LLC
Vehicles affected: 3,141,731
Reported to NHTSA: 2014-06-23
Owners notified: 2014-09-23

Defect description

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Safety risk

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Manufacturer remedy

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

Recall campaignNHTSA 12V377000

Suspension: front: control arm: lower arm

Component: Suspension: front: control arm: lower arm
Manufacturer: GENERAL MOTORS LLC
Vehicles affected: 36,413
Reported to NHTSA: 2012-08-03
Owners notified: 2012-08-21

Defect description

General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

Safety risk

A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.

Manufacturer remedy

GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Electronic stability control (ESC)	132	72,618 mi
Engine	125	77,000 mi
Electrical system	91	79,000 mi
Vehicle speed control	67	64,613 mi
Power train	63	70,600 mi
Seats	61	2,000 mi
Steering	35	60,450 mi
Air bags	34	82,300 mi
Service brakes	34	73,433 mi
Unknown or other	31	81,000 mi
Traction control system	18	47,000 mi
Fuel/propulsion system	16	50,350 mi
Suspension	16	68,000 mi
Visibility	16	68 mi
Seats: front assembly: head restraint	14	125 mi
Wheels	13	65,000 mi
Engine and engine cooling	9	60,450 mi
Seat belts	6	82,300 mi
Structure: body	6	44,400 mi
Tires	6	41,000 mi
Electrical system: ignition	5	77,000 mi
Seats: mid/rear assembly	5	10 mi
Visibility/wiper	5	51,000 mi
Exterior lighting	3	41,908 mi
Vehicle speed control: accelerator pedal	3	62,000 mi
Visibility: defroster/defogger/hvac system	3	50,000 mi
Equipment	2	80,000 mi
Equipment adaptive/mobility	2	25,095 mi
Service brakes, hydraulic	2	190 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: ABS warning light	2	42,000 mi
Air bags: frontal	1	97,000 mi
Air bags: sensor: occupant classification	1	45,000 mi
Air bags: sensor: occupant classification: front passenger	1	50,000 mi
Back over prevention: warnings: external/pedestrian alert	1	—
Electrical system: instrument cluster/panel	1	68,000 mi
Exterior lighting: headlights	1	3,000 mi
Exterior lighting: turn signal	1	50,000 mi
Fuel system, gasoline	1	28,000 mi
Latches/locks/linkages	1	42,000 mi
Power train: automatic transmission	1	5 mi
Service brakes, air: antilock: ABS warning light	1	—
Structure: body: door	1	—
Suspension: front: hub	1	39,000 mi
Tires: sidewall	1	20,500 mi
Visibility: defroster/defogger/hvac system: rear window	1	45,000 mi
Visibility: glass, side/rear	1	55,000 mi
Visibility: power window devices and controls	1	33,000 mi
Visibility: rear window wiper/washer	1	—
Visibility: rearview mirrors/devices: interior	1	—

The 2010 model has roughly the same number of complaints as this one. The 2012 model has 2 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.