Model year record

2013 Chevrolet Impala

1 recall campaign on file for this model year. 473 owner complaints on file.

Recalls

Recall campaignNHTSA 14V355000

Electrical system: ignition

Component: Electrical system: ignition
Manufacturer: General Motors LLC
Vehicles affected: 3,141,731
Reported to NHTSA: 2014-06-23
Owners notified: 2014-09-23

Defect description

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Safety risk

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Manufacturer remedy

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Electronic stability control (ESC)	108	58,000 mi
Service brakes	51	60,000 mi
Electrical system	50	60,000 mi
Steering	35	53,000 mi
Power train	31	48,000 mi
Engine	30	48,000 mi
Unknown or other	23	60,000 mi
Wheels	23	53,000 mi
Air bags	20	60,000 mi
Vehicle speed control	20	60,000 mi
Traction control system	17	44,678 mi
Suspension	14	55,000 mi
Tires	9	36,000 mi
Fuel/propulsion system	8	86,028 mi
Visibility/wiper	4	102,000 mi
Exterior lighting	3	9,500 mi
Exterior lighting: headlights	3	—
Suspension: front: wheel bearing	3	44,000 mi
Visibility: defroster/defogger/hvac system	3	140,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: wheel speed sensor/tone ring	2	44,000 mi
Structure: body	2	94,800 mi
Electrical system: ignition	1	—
Electrical system: ignition: switch	1	42,000 mi
Engine and engine cooling	1	25,000 mi
Engine and engine cooling: engine: engine control module (ECU/ECM)	1	111,366 mi
Equipment: mechanical: accessory scissor/screw/bottle jack/lift	1	100,000 mi
Forward collision avoidance: automatic emergency braking	1	126,000 mi
Forward collision avoidance: warnings	1	—
Fuel system, gasoline	1	21,671 mi
Fuel system, gasoline: fuel injection system	1	39,386 mi
Power train: automatic transmission: gear position indication (PRNDL)	1	—
Power train: automatic transmission: lever and linkage: column shift	1	7,500 mi
Seat belts	1	—
Seats	1	42,000 mi
Structure	1	50,000 mi

The 2012 model has roughly the same number of complaints as this one. The 2014 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.