Model year record

2017 Dodge Durango

2 recall campaigns on file for this model year. 349 owner complaints on file.

Recalls

Recall campaignNHTSA 18V332000

Electrical system: wiring

Component: Electrical system: wiring
Manufacturer: Chrysler (FCA US LLC)
Vehicles affected: 4,815,661
Reported to NHTSA: 2018-05-17
Owners notified: 2018-06-04

Defect description

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Safety risk

If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Recall campaignNHTSA 17V541000

Power train: axle assembly: axle shaft

Component: Power train: axle assembly: axle shaft
Manufacturer: Chrysler (FCA US LLC)
Vehicles affected: 4
Reported to NHTSA: 2017-08-31
Owners notified: 2017-09-18

Defect description

Chrysler (FCA US LLC) is recalling certain 2017 Dodge Durango vehicles. The vehicles may have been assembled with rear axle halfshafts that are too short.

Safety risk

If a halfshaft is too short, it may disengage from the differential causing a loss of drive and increasing the risk of a crash.

Manufacturer remedy

Chrysler has notified owners, and dealers will replace both halfshafts, free of charge. The recall began on September 18, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T55.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Exterior lighting	85	42,000 mi
Electrical system	71	37,000 mi
Engine	34	20,500 mi
Power train	24	10,500 mi
Unknown or other	24	3,000 mi
Fuel/propulsion system	20	40,000 mi
Seats	13	22,000 mi
Vehicle speed control	13	6,999 mi
Service brakes	11	7,000 mi
Steering	11	20,500 mi
Structure: body	10	37,000 mi
Air bags	7	—
Forward collision avoidance: automatic emergency braking	4	20,000 mi
Suspension	4	26,000 mi
Electronic stability control (ESC)	3	6,708 mi
Visibility/wiper	3	7,000 mi
Electrical system: instrument panel: speedometer/odometer	2	153,000 mi
Exterior lighting: tail lights	2	79,000 mi
Wheels	2	31,250 mi
Back over prevention	1	60,000 mi
Engine and engine cooling	1	99,414 mi
Forward collision avoidance: adaptive cruise control	1	—
Forward collision avoidance: warnings	1	20,000 mi
Lane departure: warning	1	20,000 mi
Seat belts	1	75,000 mi

The 2016 model has about 1.5 times as many complaints as this one. The 2018 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.