Ford Motor Company (Ford) is recalling certain model year 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles manufactured October 3, 2001, to August 2, 2005. The affected vehicles have a lighting control module (LCM) that may fail, resulting in a loss of headlights.
Safety risk
A loss of headlights can reduce driver visibility and increase the risk of a crash.
Manufacturer remedy
Ford will notify owners, and dealers will replace the LCM, free of charge. The recall began April 14, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S39.
ON CERTAIN POLICE INTERCEPTORS (CVPI) AND COMMERCIAL HEAVY DUTY (TAXI) VEHICLES, AT EXTREMELY HIGH OPERATING TEMPERATURES, THE SOUND INSULATING PANEL, LOCATED UNDER THE VEHICLE POSITIONED BETWEEN THE EXHAUST SYSTEM AND THE UNDERBODY, COULD SAG AND POSSIBLY CONTACT THE SURFACE OF THE CATALYTIC CONVERTER.
Safety risk
IF THIS OCCURS, THE INSULATOR MIGHT EXPERIENCE CHARRING OF THE OUTER LAYER, BURNING ODOR, OR SMOKE WHICH MAY ULTIMATELY RESULT IN A FIRE.
Manufacturer remedy
DEALERS WILL REMOVE THE EXISTING DASH INSULATOR AND INSTALL A REVISED DESIGN INSULATOR PAD FREE OF CHARGE. THE RECALL BEGAN ON JUNE 3, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Exterior lighting
76
92,000 mi
Electrical system
23
87,000 mi
Steering
18
126,293 mi
Wheels
8
119,000 mi
Exterior lighting: headlights
6
58,500 mi
Engine and engine cooling: engine
4
29,944 mi
Structure: body
3
60,000 mi
Vehicle speed control
3
75,156 mi
Engine
2
15,000 mi
Engine and engine cooling
2
87,106 mi
Fuel system, gasoline
2
69,250 mi
Power train
2
20,000 mi
Power train: axle assembly: axle shaft
2
37,787 mi
Suspension
2
200,000 mi
Tires
2
16,000 mi
Visibility/wiper
2
70,000 mi
Engine and engine cooling: cooling system
1
104,430 mi
Engine and engine cooling: engine: gasoline
1
83,336 mi
Engine and engine cooling: exhaust system
1
62,002 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe
1
87,106 mi
Fuel system, gasoline: storage: tank assembly: filler pipe and cap
1
66,000 mi
Fuel/propulsion system
1
55,600 mi
Interior lighting
1
82,500 mi
Power train: automatic transmission
1
49,450 mi
Seat belts
1
82,500 mi
Steering: column
1
11,000 mi
Suspension: rear
1
48,000 mi
Suspension: rear: axle: non-powered axle assembly
1
64,700 mi
Tires: sidewall
1
1,825 mi
Unknown
1
160,000 mi
Unknown or other
1
152,500 mi
Vehicle speed control: cruise control
1
60,000 mi
Visibility: defroster/defogger/hvac system
1
36,650 mi
Wheels: rim
1
32,819 mi
The 2003 model has about half as many complaints as this one. The 2005 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.