Model year record

2002 Toyota Highlander

2 recall campaigns on file for this model year. 335 owner complaints on file.

Recalls

Recall campaignNHTSA 04V181000

Latches/locks/linkages: doors: latch

Component
Latches/locks/linkages: doors: latch
Manufacturer
TOYOTA MOTOR NORTH AMERICA, INC.
Vehicles affected
366,572
Reported to NHTSA
2004-04-15
Owners notified
2004-05-07

Defect description

CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.

Safety risk

THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.

Manufacturer remedy

DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.

Recall campaignNHTSA 02V208000

Fuel system, gasoline: storage: tank assembly: mounting

Component
Fuel system, gasoline: storage: tank assembly: mounting
Manufacturer
TOYOTA MOTOR NORTH AMERICA, INC.
Vehicles affected
154,593
Reported to NHTSA
2002-07-30
Owners notified
2002-08-23

Defect description

ON SPORT UTILITY VEHICLES, THERE IS A BREATHER HOSE THAT ATTACHES TO THE NOZZLE OF THE ON-BOARD REFUELING VAPOR RECOVERY (ORVR) VALVE, WHICH IS LOCATED ON THE TOPSIDE OF THE FUEL TANK. THE BREATHER HOSE IS ATTACHED WITH A CLAMP, WHOSE "TABS" FACE IN THE UPWARD DIRECTION. WHEN THE VEHICLE WAS CRASHED UNDER THE NEW CAR ASSESSMENT PROGRAM (NCAP) TEST (I.E., 35 MPH FRONTAL BARRIER CRASH), THE CLAMP "TABS" CONTACTED THE UNDERSIDE OF THE BODY DUE TO MOVEMENT OF THE FUEL TANK, CAUSING THE NOZZLE TO BREAK.

Safety risk

IN THE WORST CASE, NOZZLE BREAKAGE COULD RESULT IN FUEL LEAKAGE IF THE VEHICLE ROLLS-OVER AFTER A HIGH SPEED FRONTAL CRASH.

Manufacturer remedy

DEALERS WILL ROTATE THE SPECIFIED CLAMP. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TOYOTA AT 1-800-331-4331.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Visibility10858,000 mi
Vehicle speed control2961,000 mi
Structure2350,000 mi
Visibility/wiper1680,000 mi
Unknown or other1410,000 mi
Engine and engine cooling: engine1177,000 mi
Electrical system1097,000 mi
Engine and engine cooling1041,000 mi
Air bags987,393 mi
Exterior lighting9100,000 mi
Engine7140,000 mi
Power train799,000 mi
Power train: automatic transmission677,754 mi
Equipment587,900 mi
Tires530,000 mi
Equipment: appliance: air conditioner469,000 mi
Service brakes4100,000 mi
Air bags: frontal333,500 mi
Engine and engine cooling: exhaust system320,000 mi
Service brakes, electric349,500 mi
Suspension3105,000 mi
Visibility: defroster/defogger/hvac system390,000 mi
Visibility: defroster/defogger/hvac system: windshield: electrical heating element389,000 mi
Visibility: windshield365,000 mi
Electronic stability control (ESC)255,000 mi
Exterior lighting: headlights21 mi
Service brakes, hydraulic2100,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip248,000 mi
Visibility: glass, side/rear2200 mi
Visibility: power window devices and controls22,000 mi
Air bags: frontal: sensor/control module164,350 mi
Electrical system: instrument cluster/panel1120,000 mi
Electrical system: wiring1
Electrical system: wiring: interior/under dash1
Equipment adaptive/mobility1136,000 mi
Equipment: mechanical: accessory scissor/screw/bottle jack/lift148,000 mi
Exterior lighting: brake lights1150,000 mi
Fuel system, gasoline1
Fuel/propulsion system1167,630 mi
Latches/locks/linkages: doors: latch1
Power train: axle assembly1
Power train: driveline1117,000 mi
Seat belts1150,000 mi
Seat belts: front: buckle assembly1
Seat belts: rear/other118,000 mi
Seats1
Service brakes, air: antilock134,000 mi
Steering1140,000 mi
Structure: body150,000 mi
Vehicle speed control: accelerator pedal1
Vehicle speed control: cruise control1
Visibility: rearview mirrors/devices: interior145,000 mi
Visibility: sun/moon roof assembly1
Visibility: windshield wiper/washer: motor11,500 mi
Wheels1105,000 mi

The 2001 model has 2 times as many complaints as this one. The 2003 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.