Model year record

2013 Mazda CX-5

1 recall campaign on file for this model year. 300 owner complaints on file.

Recalls

Recall campaignNHTSA 16V644000

Structure: body: hatchback/liftgate

Component: Structure: body: hatchback/liftgate
Manufacturer: Mazda North American Operations
Vehicles affected: 580,455
Reported to NHTSA: 2016-09-06
Owners notified: 2017-03-08

Defect description

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Safety risk

If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Manufacturer remedy

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Electrical system	58	75,000 mi
Engine	42	48,541 mi
Power train	36	30,000 mi
Unknown or other	35	65,000 mi
Service brakes	24	28,000 mi
Vehicle speed control	23	20,000 mi
Electronic stability control (ESC)	15	28,367 mi
Seats	13	30,000 mi
Structure: body	13	16,000 mi
Fuel/propulsion system	9	58,000 mi
Visibility/wiper	5	6,100 mi
Steering	4	873 mi
Suspension	3	1,300 mi
Wheels	3	28,000 mi
Structure	2	235 mi
Visibility: sun/moon roof assembly	2	12,250 mi
Visibility: windshield	2	27,400 mi
Air bags	1	85,000 mi
Air bags: sensor: occupant classification	1	85,000 mi
Engine and engine cooling	1	18,540 mi
Fuel system, gasoline	1	75,000 mi
Power train: automatic transmission	1	—
Power train: automatic transmission: park/neutral start interlock switch	1	—
Seats: front assembly: power adjust	1	30,000 mi
Service brakes, hydraulic	1	31,800 mi
Service brakes, hydraulic: foundation components: disc: rotor	1	29,750 mi
Visibility: defroster/defogger/hvac system: heater core	1	—
Visibility: rearview mirrors/devices	1	20 mi

The 2012 model has 300 times as many complaints as this one. The 2014 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.