Model year record

2004 MERCURY Grand Marquis

1 recall campaign on file for this model year. 429 owner complaints on file.

Recalls

Recall campaignNHTSA 15V861000

Exterior lighting: headlights

Component: Exterior lighting: headlights
Manufacturer: Ford Motor Company
Vehicles affected: 296,004
Reported to NHTSA: 2015-12-22
Owners notified: 2017-04-14

Defect description

Ford Motor Company (Ford) is recalling certain model year 2003-2005 Ford Crown Victoria and Mercury Grand Marquis vehicles manufactured October 3, 2001, to August 2, 2005. The affected vehicles have a lighting control module (LCM) that may fail, resulting in a loss of headlights.

Safety risk

A loss of headlights can reduce driver visibility and increase the risk of a crash.

Manufacturer remedy

Ford will notify owners, and dealers will replace the LCM, free of charge. The recall began April 14, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S39.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Exterior lighting	187	86,000 mi
Steering	62	88,232 mi
Electrical system	39	87,773 mi
Exterior lighting: headlights	21	64,000 mi
Vehicle speed control	17	50,000 mi
Interior lighting	6	80,000 mi
Air bags	5	65,000 mi
Engine and engine cooling	5	100,000 mi
Engine	4	101,100 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe	4	96,794 mi
Service brakes	4	58,000 mi
Structure: body	4	65,000 mi
Vehicle speed control: accelerator pedal	4	10,000 mi
Visibility/wiper	4	41,322 mi
Fuel/propulsion system	3	45,015 mi
Power train: automatic transmission	3	375 mi
Service brakes, hydraulic: pedals and linkages	3	—
Structure	3	50,000 mi
Suspension	3	21,000 mi
Tires	3	6,000 mi
Visibility: windshield wiper/washer	3	51,789 mi
Electrical system: ignition: anti-theft: immobilizer/proximity: key/sender	2	90,000 mi
Exterior lighting: tail lights	2	—
Fuel system, gasoline	2	77,000 mi
Power train	2	66,000 mi
Unknown or other	2	60,000 mi
Vehicle speed control: cruise control	2	—
Visibility	2	43,000 mi
Air bags: frontal	1	27,800 mi
Electrical system: instrument cluster/panel	1	98,000 mi
Engine and engine cooling: engine	1	108,090 mi
Equipment	1	77,000 mi
Equipment: appliance: air conditioner	1	—
Exterior lighting: brake lights	1	164,000 mi
Exterior lighting: headlights: switch	1	6,000 mi
Exterior lighting: lighting control module	1	212,000 mi
Exterior lighting: turn signal	1	7,300 mi
Fuel system, gasoline: fuel injection system	1	44,000 mi
Latches/locks/linkages	1	117,000 mi
Latches/locks/linkages: hood: latch	1	12,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)	1	17,300 mi
Power train: automatic transmission: cooling unit and lines	1	6,000 mi
Power train: driveline: driveshaft	1	88,000 mi
Power train: manual transmission: column shift assembly	1	12,000 mi
Service brakes, hydraulic	1	—
Steering: column	1	—
Steering: gear box: shaft sector	1	194,000 mi
Steering: hydraulic power assist: pump	1	18,500 mi
Steering: linkages	1	115,000 mi
Steering: rack and pinion	1	42,000 mi
Structure: body: roof and pillars	1	50,000 mi
Tires: sidewall	1	—
Tires: tread/belt	1	—
Visibility: power window devices and controls	1	86,000 mi
Visibility: windshield wiper/washer: motor	1	35,000 mi
Wheels	1	1,900 mi

The 2003 model has roughly the same number of complaints as this one. The 2005 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.