Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Safety risk
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
Manufacturer remedy
Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Safety risk
If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
Manufacturer remedy
Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
ON CERTAIN PASSENGER VEHICLES, A FRONT WHEEL BEARING AND HUB ASSEMBLY MAY FRACTURE DUE TO IMPROPER HEAT TREATMENT.
Safety risk
IF A HUB FRACTURES, IT MAY POTENTIALLY DETACH FROM THE WHEEL KNUCKLE, RESULTING IN THE WHEEL BEING RETAINED ONLY BY THE BRAKE CALIPER ASSEMBLY. AS A RESULT, THE WHEEL MAY SEPARATE FROM THE VEHICLE POTENTIALLY RESULTING IN A CRASH.
Manufacturer remedy
DEALERS WILL INSPECT BOTH FRONT WHEEL BEARING AND HUB ASSEMBLIES AND REPLACE THEM FREE OF CHARGE. THE RECALL BEGAN ON JUNE 22, 2007. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Owner complaints
A complaint is one person's report to a federal agency. It is not a finding.
Component
Complaints
Median mileage
Steering
21
66,000 mi
Vehicle speed control
13
39,000 mi
Electrical system
8
53,850 mi
Exterior lighting
5
72,000 mi
Service brakes
5
56,122 mi
Structure: body
5
55,000 mi
Engine
4
56,150 mi
Service brakes, hydraulic
4
17,000 mi
Engine and engine cooling
3
2,500 mi
Power train
3
88,500 mi
Seat belts
3
36,000 mi
Structure
3
27,000 mi
Unknown or other
3
4,000 mi
Air bags
2
63,000 mi
Electronic stability control (ESC)
2
38,451 mi
Fuel/propulsion system
2
75,000 mi
Vehicle speed control: accelerator pedal
2
2,300 mi
Air bags: frontal
1
2,000 mi
Electrical system: instrument cluster/panel
1
72,000 mi
Engine and engine cooling: cooling system
1
—
Engine and engine cooling: engine
1
52,500 mi
Equipment
1
9,500 mi
Equipment: appliance: air conditioner
1
64,316 mi
Equipment: electrical: radio/tape deck/CD etc.
1
2,500 mi
Fuel system, gasoline
1
25,000 mi
Fuel system, gasoline: storage: tank assembly: mounting
1
63,824 mi
Seats
1
63,000 mi
Service brakes, hydraulic: pedals and linkages
1
63,000 mi
Steering: steering wheel/handle bar
1
—
Structure: body: hood: hinge and attachments
1
23,000 mi
Suspension: rear
1
2,000 mi
The 2007 model has roughly the same number of complaints as this one. The 2009 model has 3 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.
Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.