Model year record

2020 Dodge Journey

1 recall campaign on file for this model year. 143 owner complaints on file.

Recalls

Recall campaignNHTSA 25V552000

Back over prevention: sensing system: camera

Component: Back over prevention: sensing system: camera
Manufacturer: Chrysler (FCA US, LLC)
Vehicles affected: 219,577
Reported to NHTSA: 2025-08-26
Owners notified: 2026-07-21

Defect description

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Safety risk

A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

Manufacturer remedy

Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

Component	Complaints	Median mileage
Electrical system	32	—
Unknown or other	30	—
Back over prevention	15	40,000 mi
Engine	13	57,800 mi
Exterior lighting	8	—
Visibility/wiper	6	—
Back over prevention: rearview system braking	5	—
Power train	5	—
Service brakes	5	9,600 mi
Back over prevention: warnings	4	—
Steering	3	100 mi
Vehicle speed control	3	—
Air bags	2	9,600 mi
Engine and engine cooling	2	57,800 mi
Forward collision avoidance: adaptive cruise control	2	—
Service brakes, hydraulic	2	34,294 mi
Lane departure: blind spot detection	1	—
Seat belts	1	—
Seat belts: critical fasteners	1	142,000 mi
Suspension	1	100 mi
Tires	1	—
Tires: tread/belt	1	26,000 mi

The 2019 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Open investigations

An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.

EA24003Vehicle entrapment

Latches/locks/linkages

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.