Known Recalls

Model year record

2004 Jeep Grand Cherokee

8 recall campaigns on file for this model year. 1,575 owner complaints on file.

Recalls

Recall campaignNHTSA 15V673000

Air bags: side/window

Component
Air bags: side/window
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
284,611
Reported to NHTSA
2015-10-19
Owners notified
2016-05-05

Defect description

Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Safety risk

Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.

Recall campaignNHTSA 15V046000

Air bags: frontal

Component
Air bags: frontal
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
752,644
Reported to NHTSA
2015-01-28
Owners notified
2015-12-29

Defect description

Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Safety risk

Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Manufacturer remedy

Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.

Recall campaignNHTSA 12V527000

Air bags: frontal: sensor/control module-inactive

Component
Air bags: frontal: sensor/control module-inactive
Manufacturer
CHRYSLER GROUP LLC
Vehicles affected
744,822
Reported to NHTSA
2012-11-08
Owners notified
2013-09-13

Defect description

Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

Safety risk

Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.

Recall campaignNHTSA 09V117000

Seats: front assembly: seat heater/cooler

Component
Seats: front assembly: seat heater/cooler
Manufacturer
CHRYSLER LLC
Vehicles affected
103,409
Reported to NHTSA
2009-04-09
Owners notified
2009-11-23

Defect description

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

Safety risk

OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.

Manufacturer remedy

DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 06V197000

Seats: front assembly: seat heater/cooler

Component
Seats: front assembly: seat heater/cooler
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
111,687
Reported to NHTSA
2006-06-07
Owners notified
2006-07-24

Defect description

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

Safety risk

OVERHEATING COULD POTENTIALLY CAUSE A FIRE.

Manufacturer remedy

DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 04V112000

Electrical system: starter assembly

Component
Electrical system: starter assembly
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
14,621
Reported to NHTSA
2004-03-04
Owners notified
2004-03-29

Defect description

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.

Safety risk

IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 04V048000

Equipment: other: labels

Component
Equipment: other: labels
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
96
Reported to NHTSA
2004-02-03
Owners notified
2004-03-01

Defect description

ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.

Safety risk

THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.

Manufacturer remedy

OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 03V079000

Steering: gear box (other than rack and pinion)

Component
Steering: gear box (other than rack and pinion)
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
286
Reported to NHTSA
2003-03-10
Owners notified
2003-03-12

Defect description

ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.

Safety risk

A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.

Manufacturer remedy

DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Air bags318120,000 mi
Electrical system124100,000 mi
Seats10698,000 mi
Service brakes, hydraulic: foundation components: disc: rotor8716,000 mi
Steering5792,000 mi
Vehicle speed control5660,000 mi
Visibility: defroster/defogger/hvac system5654,000 mi
Visibility4967,000 mi
Seats: front assembly: seat heater/cooler3938,000 mi
Visibility: defroster/defogger/hvac system: fan/motor3850,000 mi
Visibility: power window devices and controls3854,984 mi
Engine35121,984 mi
Service brakes, hydraulic3420,000 mi
Unknown or other33110,800 mi
Engine and engine cooling2570,000 mi
Exterior lighting25103,143 mi
Power train: automatic transmission2413,000 mi
Fuel/propulsion system23130,000 mi
Seat belts2376,500 mi
Structure: body20119,000 mi
Power train1875,500 mi
Engine and engine cooling: engine1633,000 mi
Fuel system, gasoline1685,000 mi
Service brakes14107,800 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip1418,075 mi
Service brakes, hydraulic: foundation components: disc: pads1415,000 mi
Suspension14116,007 mi
Visibility/wiper1374,000 mi
Vehicle speed control: accelerator pedal1230,249 mi
Visibility: defroster/defogger/hvac system: windshield: electrical heating element1155,000 mi
Electrical system: wiring1032,000 mi
Steering: gear box (other than rack and pinion)1041,000 mi
Visibility: defroster/defogger/hvac system: heater core1047,000 mi
Air bags: frontal921,000 mi
Structure952,000 mi
Wheels9134,648 mi
Equipment818,869 mi
Electronic stability control (ESC)675,000 mi
Service brakes, hydraulic: foundation components: disc: caliper615,000 mi
Engine and engine cooling: cooling system554,000 mi
Equipment: appliance: air conditioner550,000 mi
Tires522,300 mi
Visibility: sun/moon roof assembly51,500 mi
Latches/locks/linkages4115,550 mi
Service brakes, hydraulic: pedals and linkages438,000 mi
Steering: hydraulic power assist system435,000 mi
Structure: body: hood: hinge and attachments426,225 mi
Vehicle speed control: cruise control426,500 mi
Vehicle speed control: linkages4—
Power train: automatic transmission: gear position indication (PRNDL)335,000 mi
Seat belts: front314,000 mi
Seats: front assembly: power adjust365,000 mi
Service brakes, air: disc: rotor320,050 mi
Service brakes, hydraulic: foundation components: disc310,000 mi
Child seat232,000 mi
Electrical system: horn2104,000 mi
Electrical system: ignition230,000 mi
Electrical system: starter assembly2123,000 mi
Electrical system: wiring: front underhood220,000 mi
Electrical system: wiring: interior/under dash250,000 mi
Engine and engine cooling: exhaust system: emission control2500 mi
Engine and engine cooling: exhaust system: emission control: crankcase (PCV)245,143 mi
Equipment adaptive/mobility290,000 mi
Latches/locks/linkages: doors: latch247,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)231,962 mi
Power train: automatic transmission: lever and linkage: floor shift210,500 mi
Power train: driveline: differential unit285,500 mi
Service brakes, hydraulic: foundation components: master cylinder255,000 mi
Steering: column23,900 mi
Structure: frame and members274,854 mi
Suspension: front2270,000 mi
Tires: sidewall2280,400 mi
Tires: tread/belt210,248 mi
Visibility: glass, side/rear248,000 mi
Visibility: windshield21,718 mi
Wheels: rim224,303 mi
Air bags: frontal: sensor/control module1—
Air bags: side/window162,000 mi
Electrical system: software1101,000 mi
Engine and engine cooling: cooling system: fan1—
Engine and engine cooling: engine: gasoline163,155 mi
Engine and engine cooling: exhaust system150 mi
Engine and engine cooling: exhaust system: emission control: catalytic convertor137,300 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe1300 mi
Equipment: mechanical: accessory scissor/screw/bottle jack/lift122,622 mi
Equipment: recreational vehicle/trailer1—
Exterior lighting: brake lights1149,000 mi
Exterior lighting: turn signal1—
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings129,000 mi
Fuel system, gasoline: fuel injection system144,000 mi
Fuel system, gasoline: storage: tank assembly1—
Fuel system, other181,870 mi
Fuel system, other: storage: tank assembly: mounting1—
Interior lighting146,636 mi
Power train: driveline159,500 mi
Power train: driveline: driveshaft1—
Power train: manual transmission1—
Power train: transfer case (4-wheel drive)1—
Seat belts: front: buckle assembly15,000 mi
Seat belts: rear/other136,120 mi
Seats: front assembly: head restraint1—
Service brakes, air: antilock11,904 mi
Service brakes, air: disc1—
Service brakes, hydraulic: foundation components: drum: drum1—
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings1—
Steering: linkages: tie rod assembly1125,000 mi
Structure: frame and members: underbody shields1—
Suspension: front: control arm1175,000 mi
Suspension: front: control arm: lower ball joint160,000 mi
Suspension: front: shock absorber112,000 mi
Suspension: front: wheel bearing1—
Suspension: rear194,009 mi
Suspension: rear: axle: non-powered axle assembly123,300 mi
Tires: pressure monitoring and regulating systems1—
Trailer hitches196,075 mi
Vehicle speed control: cables1—
Visibility: rearview mirrors/devices186,000 mi
Visibility: rearview mirrors/devices: exterior125,000 mi
Wheels: lugs/nuts/bolts/studs1—

The 2003 model has 2 times as many complaints as this one. The 2005 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.