Model year record

2017 Jeep Grand Cherokee

5 recall campaigns on file for this model year. 676 owner complaints on file.

Recalls

Recall campaignNHTSA 23V411000

Engine and engine cooling

Component
Engine and engine cooling
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
80,629
Reported to NHTSA
2023-06-08
Owners notified
2023-10-31

Defect description

Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

Safety risk

An engine stall can increase the risk of a crash.

Manufacturer remedy

Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

Recall campaignNHTSA 22V406000

Fuel system, diesel: delivery: fuel pump

Component
Fuel system, diesel: delivery: fuel pump
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
138,645
Reported to NHTSA
2022-06-09
Owners notified
2024-01-11

Defect description

Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

Safety risk

Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

Manufacturer remedy

Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

Recall campaignNHTSA 20V699000

Engine and engine cooling: exhaust system: emission control: gas recirculation valve (EGR valve)

Component
Engine and engine cooling: exhaust system: emission control: gas recirculation valve (EGR valve)
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
28,884
Reported to NHTSA
2020-11-12
Owners notified
2021-03-11

Defect description

Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.

Safety risk

Combustion in the intake manifold can increase the risk of a fire.

Manufacturer remedy

FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.

Recall campaignNHTSA 18V332000

Electrical system: wiring

Component
Electrical system: wiring
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
4,815,661
Reported to NHTSA
2018-05-17
Owners notified
2018-06-04

Defect description

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Safety risk

If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Recall campaignNHTSA 16V686000

Equipment

Component
Equipment
Manufacturer
Chrysler (FCA US LLC)
Vehicles affected
100
Reported to NHTSA
2016-09-23
Owners notified
2016-10-31

Defect description

Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.

Safety risk

If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.

Manufacturer remedy

Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S73.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Engine12637,300 mi
Power train11257,067 mi
Electrical system10131,455 mi
Unknown or other9224,000 mi
Fuel/propulsion system3618,800 mi
Service brakes3230,000 mi
Vehicle speed control2426,000 mi
Seats2134,925 mi
Steering2033,000 mi
Air bags1734,925 mi
Exterior lighting1525,000 mi
Suspension1139,009 mi
Electronic stability control (ESC)1038,000 mi
Structure: body107,300 mi
Engine and engine cooling8100,000 mi
Visibility/wiper6482 mi
Back over prevention: warnings5
Forward collision avoidance: automatic emergency braking4
Wheels416,000 mi
Forward collision avoidance: adaptive cruise control393,000 mi
Fuel system, gasoline2188,000 mi
Seat belts2
Seats: front assembly: head restraint284,000 mi
Electrical system: horn1
Electrical system: ignition1
Engine and engine cooling: exhaust system: emission control: gas recirculation valve (EGR valve)183,000 mi
Equipment1
Forward collision avoidance1100 mi
Forward collision avoidance: warnings1
Fuel system, diesel1100,000 mi
Power train: transfer case (4-wheel drive)161,050 mi
Structure180,000 mi
Tires: pressure monitoring and regulating systems1
Tires: sidewall1
Traction control system158,000 mi
Vehicle speed control: cruise control1

The 2016 model has about 1.5 times as many complaints as this one. The 2018 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Open investigations

An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.

EA23001High pressure fuel pump failure

Fuel system, diesel: delivery: fuel pump

EA21002Desiccated Air Bag Inflator Rupture

Air bags: frontal: driver side: inflator module

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.