Model year record

1996 Chrysler Town and Country

7 recall campaigns on file for this model year. 1,411 owner complaints on file.

Chrysler Town and Country, 1996–2000 generation
Pictured: the 1996–2000 generation. Cutlass, CC0 · Wikimedia Commons

Recalls

Recall campaignNHTSA 02V293000

Air bags: frontal

Component
Air bags: frontal
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
1,500,521
Reported to NHTSA
2002-11-07
Owners notified
2002-11-18

Defect description

ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.

Safety risk

THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Manufacturer remedy

DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 00V268000

Fuel system, gasoline: fuel injection system

Component
Fuel system, gasoline: fuel injection system
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
1,163,000
Reported to NHTSA
2000-09-13
Owners notified
2002-01-25

Defect description

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Safety risk

FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Manufacturer remedy

DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 99V216000

Fuel system, gasoline: delivery: fuel pump

Component
Fuel system, gasoline: delivery: fuel pump
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
635,469
Reported to NHTSA
1999-08-09
Owners notified
2000-01-09

Defect description

VEHICLE DESCRIPTION: MINIVANS. FUEL CAN LEAK FROM THE FUEL TANK AT THE INTERFACE OF THE FUEL PUMP MODULE ATTACHMENT.

Safety risk

IF A FUEL LEAK OCCURS IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.

Manufacturer remedy

DEALERS WILL REPLACE THE FUEL PUMP MODULE ATTACHING NUT WITH A NUT THAT INCLUDES TIGHTER DESIGN TOLERANCES. THE SEALING O-RING WILL ALSO BE REPLACED.

Recall campaignNHTSA 98V185000

Child seat

Component
Child seat
Manufacturer
CHRYSLER CORPORATION
Vehicles affected
157,000
Reported to NHTSA
1998-08-06
Owners notified
1998-11-30

Defect description

VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.

Safety risk

THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.

Manufacturer remedy

DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL OWNER'S MANUAL SUPPLEMENT CARD WILL BE PROVIDED.

Recall campaignNHTSA 96V136000

Seat belts: integrated child seat

Component
Seat belts: integrated child seat
Manufacturer
CHRYSLER CORPORATION
Vehicles affected
200
Reported to NHTSA
1996-07-18
Owners notified
1996-08-27

Defect description

THE BOLTS WHICH SECURE THE INTEGRATED CHILD SEAT MODULES TO THE SEAT FRAME CAN BREAK.

Safety risk

IN THE EVENT OF A VEHICLE ACCIDENT, THE CHILD SEAT MAY NOT PROVIDE ADEQUATE PROTECTION TO THE OCCUPANT.

Manufacturer remedy

DEALERS WILL REPLACE THE INTEGRATED CHILD SEAT MODULE BOLTS.

Recall campaignNHTSA 96V002000

Fuel system, gasoline: storage: tank assembly: filler pipe and cap

Component
Fuel system, gasoline: storage: tank assembly: filler pipe and cap
Manufacturer
CHRYSLER CORPORATION
Vehicles affected
265,000
Reported to NHTSA
1996-01-16
Owners notified
1996-02-16

Defect description

A STATIC ELECTRIC CHARGE CAN BUILD UP ON THE UNGROUNDED METAL SECTION OF THE FUEL FILLER TUBE.

Safety risk

THIS CONDITION COULD CAUSE A SPARK TO OCCUR WHEN FUELING THE VEHICLE AND POSSIBLY IGNITE THE FUEL VAPORS.

Manufacturer remedy

DEALERS WILL INSTALL A GROUND STRAP FOR THE FUEL FILLER TUBE.

Recall campaignNHTSA 95V236000

Fuel system, gasoline: delivery: hoses, lines/piping, and fittings

Component
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings
Manufacturer
CHRYSLER CORPORATION
Vehicles affected
80,000
Reported to NHTSA
1995-12-08
Owners notified
1996-01-02

Defect description

THE FUEL TANK ROLLOVER VALVE CAN ALLOW FUEL TO PASS INTO THE VAPOR CANISTER RESULTING IN THE POTENTIAL FOR FUEL LEAKAGE.

Safety risk

FUEL LEAKAGE INCREASES THE POTENTIAL FOR A VEHICLE FIRE.

Manufacturer remedy

DEALERS WILL REPLACE THE FUEL TANK FILLER TUBE WITH A FILLER TUBE THAT HAS AN ADDITIONAL ROLLOVER VALVE. THE ASSOCIATED ROLLOVER VALVE VAPOR HOSES WILL BE REROUTED.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Power train: automatic transmission12180,783 mi
Air bags10490,000 mi
Engine and engine cooling: engine: gasoline92—
Fuel system, gasoline: storage: tank assembly7042,500 mi
Vehicle speed control5850,000 mi
Electrical system: horn5296,000 mi
Visibility: windshield wiper/washer4469,500 mi
Engine and engine cooling: engine34100,000 mi
Fuel system, gasoline: fuel injection system32107,000 mi
Latches/locks/linkages: doors: latch30131,000 mi
Equipment: appliance: air conditioner2763,400 mi
Engine and engine cooling: engine: gasoline: belts and associated pulleys26100,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip26—
Structure: body: door23—
Electrical system2188,500 mi
Fuel system, gasoline21139,000 mi
Fuel system, gasoline: delivery: fuel pump2166,639 mi
Engine and engine cooling: cooling system1963,400 mi
Steering: hydraulic power assist: pump19131,000 mi
Unknown or other1984,135 mi
Air bags: frontal1675,000 mi
Exterior lighting: headlights16125,000 mi
Fuel system, gasoline: delivery14—
Steering: hydraulic power assist system14185,698 mi
Steering1390,000 mi
Electrical system: ignition12—
Equipment: electrical: radio/tape deck/CD etc.10131,000 mi
Fuel system, gasoline: storage: tank assembly: filler pipe and cap10—
Steering: rack and pinion10—
Suspension: front10—
Suspension: front: macpherson strut10101,585 mi
Visibility: windshield wiper/washer: motor10—
Electrical system: 12V/24V/48V battery9—
Power train952,270 mi
Seats9114,000 mi
Service brakes, hydraulic: foundation components9—
Service brakes, hydraulic: foundation components: disc: rotor9—
Steering: steering wheel/handle bar9—
Suspension994,000 mi
Child seat8—
Engine and engine cooling880,000 mi
Power train: automatic transmission: park/neutral start interlock switch8—
Service brakes, hydraulic: foundation components: disc8—
Visibility: power window devices and controls8—
Electrical system: alternator/generator/regulator7—
Electrical system: starter assembly7131,000 mi
Electrical system: wiring: interior/under dash7—
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings7—
Power train: driveline: differential unit7—
Power train: manual transmission7—
Service brakes, hydraulic: foundation components: disc: pads7114,000 mi
Electrical system: wiring: front underhood6—
Engine and engine cooling: cooling system: radiator assembly6—
Equipment: mechanical: accessory scissor/screw/bottle jack/lift6—
Exterior lighting: turn signal: switch6—
Tires6—
Visibility: windshield6—
Electrical system: wiring5—
Engine and engine cooling: exhaust system: emission control5—
Fuel system, gasoline: fuel injection system: injectors5—
Seat belts: front: anchorage5—
Seats: front assembly: recliner5—
Service brakes, hydraulic575,000 mi
Visibility: windshield wiper/washer: switch/wiring5—
Air bags: frontal: sensor/control module4—
Fuel system, gasoline: fuel injection system: fuel rail499,000 mi
Seat belts: integrated child seat4—
Seats: front assembly: power adjust4—
Service brakes, hydraulic: foundation components: drum4—
Suspension: front: shock absorber4—
Vehicle speed control: cruise control496,000 mi
Electrical system: wiring: fuses and circuit breakers3—
Engine and engine cooling: cooling system: fan3—
Engine and engine cooling: exhaust system3—
Equipment: electrical3114,000 mi
Exterior lighting: headlights: high/low beam dimmer switch3—
Exterior lighting: turn signal: flasher unit3—
Fuel system, gasoline: storage: tank assembly: mounting3—
Fuel system, other3—
Fuel system, other: storage3—
Interior lighting336,000 mi
Parking brake: conventional3—
Seat belts3117,500 mi
Service brakes, air: drum: shoes/linings3—
Service brakes, hydraulic: foundation components: drum: wheel cylinders3—
Steering: column locking: anti-theft device3—
Steering: gear box (other than rack and pinion)3—
Structure3—
Structure: body: bumpers3—
Air bags: side/window288,000 mi
Electrical system: ignition: module2—
Engine2150,000 mi
Equipment236,000 mi
Exterior lighting2—
Fuel system, other: storage: tank assembly265,000 mi
Latches/locks/linkages: tailgate: latch2—
Parking brake2—
Parking brake: conventional: mechanical: linkage and cable2—
Power train: automatic transmission: control module (TCM/PCM/TECM)250,000 mi
Power train: automatic transmission: lever and linkage: column shift2—
Power train: axle assembly291,000 mi
Power train: driveline: driveshaft2—
Seat belts: front: retractor2—
Service brakes, hydraulic: foundation components: drum: shoes/linings2—
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings281,285 mi
Steering: linkages: arm: idler and attachment2—
Steering: linkages: tie rod assembly2—
Structure: body2112,000 mi
Suspension: front: springs: torsion bar2—
Vehicle speed control: accelerator pedal2—
Vehicle speed control: linkages2—
Visibility: rearview mirrors/devices2—
Visibility: rearview mirrors/devices: exterior2—
Wheels2—
Air bags: on-off switch assembly1—
Child seat: harness buckle: infant1—
Child seat: tether: strap/webbing1—
Electrical system: instrument cluster/panel1—
Electrical system: ignition: switch150,000 mi
Electrical system: starter assembly: relay1—
Engine and engine cooling: cooling system: hoses/lines/piping/fittings1—
Engine and engine cooling: exhaust system: emission control: gas recirculation valve (EGR valve)1—
Equipment adaptive/mobility1—
Equipment: mechanical: carrier/rack1—
Equipment: other: owners/service/other manual1—
Exterior lighting: brake lights1—
Exterior lighting: hazard flashing warning lights1—
Exterior lighting: headlights: concealment devices110,400 mi
Exterior lighting: turn signal1—
Fuel system, gasoline: carburetor system1—
Fuel system, gasoline: storage1—
Parking brake: conventional: mechanical1—
Parking brake: driveline: hydraulic: hoses, lines/piping, and fittings1—
Power train: automatic transmission: torque converter1—
Power train: axle assembly: axle shaft: seal1—
Seat belts: front: buckle assembly1—
Seat belts: front: webbing1—
Seat belts: rear/other1—
Service brakes, air: antilock1—
Service brakes, air: controls: hand control/valve1—
Service brakes, air: drum: drum1—
Service brakes, hydraulic: antilock/traction control/electronic limited slip: ABS warning light1—
Service brakes, hydraulic: foundation components: disc: caliper1—
Service brakes, hydraulic: foundation components: master cylinder1—
Steering: hydraulic power assist: hose, piping, and connections1112,530 mi
Steering: rack and pinion: rack1—
Structure: body: door: hinge and attachments1—
Structure: body: hatchback/liftgate1138,225 mi
Structure: body: hood: hinge and attachments1—
Structure: frame and members189,075 mi
Suspension: front: control arm: lower ball joint1138,800 mi
Suspension: front: control arm: upper ball joint1138,800 mi
Suspension: front: springs: air suspension system1—
Suspension: rear1—
Suspension: rear: springs: leaf spring assembly: leaf1—
Tires: bead1—
Tires: sidewall1—
Vehicle speed control: cables183,335 mi
Visibility1—
Visibility/wiper1—
Visibility: defroster/defogger/hvac system1—
Visibility: defroster/defogger/hvac system: fan/motor1—
Visibility: defroster/defogger/hvac system: heater core1—
Visibility: glass, side/rear1—
Visibility: rear window wiper/washer: linkages1—
Visibility: rearview mirrors/devices: interior1—

The 1995 model has 19 times as many complaints as this one. The 1997 model has 3 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Open investigations

An investigation is not a recall. It indicates that NHTSA is currently evaluating an alleged defect but has not reached a final determination.

DP96014DEFECTIVE AIR BAG CRASH SENSOR

Air bags: frontal: sensor/control module-inactive

Other Chrysler Town and Country model years

All Chrysler Town and Country recalls by year

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.