Model year record

2000 Chrysler Town and Country

2 recall campaigns on file for this model year. 378 owner complaints on file.

Recalls

Recall campaignNHTSA 04V480000

Air bags

Component
Air bags
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
955,344
Reported to NHTSA
2004-10-06
Owners notified
2004-10-12

Defect description

ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.

Safety risk

THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Manufacturer remedy

DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 00V268000

Fuel system, gasoline: fuel injection system

Component
Fuel system, gasoline: fuel injection system
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
1,163,000
Reported to NHTSA
2000-09-13
Owners notified
2002-01-25

Defect description

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Safety risk

FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Manufacturer remedy

DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Power train: automatic transmission3056,000 mi
Air bags2290,000 mi
Seats: front assembly: seat heater/cooler2253,000 mi
Engine and engine cooling: engine: gasoline: belts and associated pulleys1758,000 mi
Engine and engine cooling14106,703 mi
Power train: automatic transmission: park/neutral start interlock switch1426,000 mi
Steering14120,000 mi
Electrical system13143,000 mi
Service brakes, hydraulic1265,000 mi
Suspension1080,000 mi
Vehicle speed control10117,000 mi
Electrical system: horn7109,600 mi
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings791,818 mi
Structure799,000 mi
Engine6148,000 mi
Structure: frame and members6165,000 mi
Suspension: front: macpherson strut674,000 mi
Fuel system, gasoline5120,000 mi
Fuel system, gasoline: fuel injection system554,000 mi
Seat belts585,000 mi
Steering: hydraulic power assist system5100 mi
Structure: body590,000 mi
Visibility: power window devices and controls542,513 mi
Wheels: rim564,000 mi
Air bags: frontal451,000 mi
Air bags: frontal: sensor/control module494,000 mi
Engine and engine cooling: cooling system464,404 mi
Engine and engine cooling: engine4120,000 mi
Exterior lighting: headlights445,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip498,799 mi
Suspension: front451,572 mi
Tires4110,000 mi
Equipment327,995 mi
Equipment: appliance: air conditioner342,513 mi
Latches/locks/linkages: doors: latch3
Power train391,504 mi
Power train: automatic transmission: cooling unit and lines3
Seat belts: front: buckle assembly321,000 mi
Seats: front assembly: power adjust342,513 mi
Vehicle speed control: cruise control365,000 mi
Electrical system: alternator/generator/regulator2
Engine and engine cooling: engine: gasoline2
Engine and engine cooling: exhaust system219,536 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe225,964 mi
Equipment: mechanical: accessory scissor/screw/bottle jack/lift256,000 mi
Fuel/propulsion system2174,128 mi
Power train: automatic transmission: gear position indication (PRNDL)2
Seats2
Service brakes, air: antilock2
Service brakes, hydraulic: foundation components: disc2
Service brakes, hydraulic: foundation components: master cylinder2
Steering: linkages: knuckle: spindle: arm2163,000 mi
Structure: body: door2
Visibility: rearview mirrors/devices2
Wheels289,000 mi
Air bags: side/window1
Child seat1
Electrical system: 12V/24V/48V battery160 mi
Electrical system: 12V/24V/48V battery: cables127,995 mi
Engine and engine cooling: cooling system: fan153,000 mi
Engine and engine cooling: cooling system: radiator assembly1100 mi
Equipment: electrical1
Exterior lighting: headlights: concealment devices186,200 mi
Exterior lighting: tail lights1100,000 mi
Exterior lighting: turn signal1
Fuel system, gasoline: delivery1
Fuel system, gasoline: delivery: fuel pump1
Latches/locks/linkages: hatchback/liftgate: lock1963 mi
Power train: axle assembly1
Power train: driveline175,000 mi
Power train: driveline: differential unit154,000 mi
Power train: manual transmission: shift pattern indicator132,186 mi
Seat belts: front: anchorage1
Seat belts: rear/other140,000 mi
Seats: front assembly: recliner1
Seats: mid/rear assembly1
Service brakes1320,000 mi
Service brakes, hydraulic: foundation components1
Service brakes, hydraulic: foundation components: disc: rotor1
Steering: steering wheel/handle bar1
Steering: column1
Steering: hydraulic power assist: power steering fluid122,409 mi
Steering: linkages: arm: idler and attachment1
Structure: body: bumpers1
Structure: frame and members: underbody shields175,000 mi
Suspension: front: shock absorber1
Suspension: front: wheel bearing1
Unknown or other1180,000 mi
Vehicle speed control: linkages1
Visibility132,000 mi
Visibility: defroster/defogger/hvac system: fan/motor123,528 mi
Visibility: defroster/defogger/hvac system: windshield: electrical heating element1
Visibility: rearview mirrors/devices: interior1
Visibility: windshield1
Wheels: lugs/nuts/bolts/studs1

The 1999 model has about half as many complaints as this one. The 2001 model has about half as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.