Known Recalls

Model year record

1998 Chrysler Town and Country

5 recall campaigns on file for this model year. 397 owner complaints on file.

Recalls

Recall campaignNHTSA 04V480000

Air bags

Component
Air bags
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
955,344
Reported to NHTSA
2004-10-06
Owners notified
2004-10-12

Defect description

ON CERTAIN MINIVANS, THE DRIVER'S AIR BAG MAY BECOME DISABLED DUE TO A FAILURE OF THE CLOCKSPRING, WHICH IS LOCATED IN THE HUB OF THE STEERING WHEEL.

Safety risk

THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Manufacturer remedy

DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL COVERED VEHICLES WITH 70,000 MILES OR LESS. FOR THOSE VEHICLES WITH MORE THAN 70,000 MILES, DAIMLERCHRYSLER WILL OFFER AN EXTENDED LIFETIME WARRANTY UNDER WHICH IT WILL REPLACE THE CLOCKSPRING AT NO CHARGE IF IT FAILS. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. THE RECALL BEGAN ON OCTOBER 12, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 02V293000

Air bags: frontal

Component
Air bags: frontal
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
1,500,521
Reported to NHTSA
2002-11-07
Owners notified
2002-11-18

Defect description

ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.

Safety risk

THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Manufacturer remedy

DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED ON THEIR VEHICLES. OWNER NOTIFICATION BEGAN NOVEMBER 18, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 02V076000

Seat belts: rear/other

Component
Seat belts: rear/other
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
545,311
Reported to NHTSA
2002-03-08
Owners notified
2002-06-03

Defect description

ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.

Safety risk

IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.

Manufacturer remedy

DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 00V268000

Fuel system, gasoline: fuel injection system

Component
Fuel system, gasoline: fuel injection system
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
1,163,000
Reported to NHTSA
2000-09-13
Owners notified
2002-01-25

Defect description

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Safety risk

FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Manufacturer remedy

DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOTIFICATION WILL BE PHASED OVER THE NEXT SEVERAL MONTHS. HOWEVER, IF A VEHICLE IS LEAKING FUEL FROM THE O-RINGS, THE VEHICLE SHOULD BE TAKEN INTO A DEALER TO HAVE THIS REPAIRED AS SOON AS POSSIBLE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 97V231000

Child seat

Component
Child seat
Manufacturer
CHRYSLER CORPORATION
Vehicles affected
900
Reported to NHTSA
1997-12-15
Owners notified
1998-02-09

Defect description

VEHICLE DESCRIPTION: PASSENGER MINIVANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT WEBBING WAS INCORRECTLY ROUTED AROUND THE METAL REINFORCEMENT BAR ON THESE SEATS.

Safety risk

THE CHILD SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED IN THE EVENT OF A COLLISION.

Manufacturer remedy

DEALERS WILL INSPECT THE ROUTING OF THE SHOULDER BELT WEBBING AND ANY FOUND INCORRECT WILL BE PROPERLY ROUTED.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Air bags3590,000 mi
Electrical system28138,000 mi
Engine and engine cooling: engine: gasoline: belts and associated pulleys2473,398 mi
Engine and engine cooling: engine: gasoline16—
Electrical system: horn1568,000 mi
Power train: automatic transmission1563,000 mi
Engine and engine cooling1287,656 mi
Steering1282,000 mi
Vehicle speed control10—
Exterior lighting: headlights985,000 mi
Air bags: frontal850,853 mi
Engine and engine cooling: engine855,506 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip8—
Electrical system: 12V/24V/48V battery7—
Steering: hydraulic power assist system755,500 mi
Suspension: front774,000 mi
Suspension6—
Unknown or other673,398 mi
Engine and engine cooling: cooling system: fan5103,000 mi
Seats5—
Service brakes5146,986 mi
Engine and engine cooling: cooling system4100,000 mi
Equipment: appliance: air conditioner4—
Fuel system, gasoline4143,000 mi
Fuel system, gasoline: fuel injection system4142,000 mi
Fuel system, gasoline: storage: tank assembly491,858 mi
Parking brake455,000 mi
Steering: hydraulic power assist: pump43,000 mi
Tires4131,000 mi
Electrical system: ignition3165,000 mi
Electrical system: ignition: switch366,984 mi
Electrical system: starter assembly3—
Engine3160,000 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe370,000 mi
Equipment: electrical3—
Power train: manual transmission3—
Seat belts3146,986 mi
Seat belts: front: anchorage3—
Seats: front assembly: recliner3—
Visibility: power window devices and controls369,400 mi
Electrical system: instrument cluster/panel2166,000 mi
Electrical system: wiring: fuses and circuit breakers2—
Electronic stability control (ESC)2106,549 mi
Engine and engine cooling: exhaust system278,000 mi
Fuel system, gasoline: delivery2120,124 mi
Interior lighting2—
Power train253,000 mi
Power train: automatic transmission: gear position indication (PRNDL)2—
Power train: automatic transmission: park/neutral start interlock switch2—
Power train: axle assembly269,000 mi
Power train: clutch assembly255,395 mi
Service brakes, hydraulic2199,000 mi
Service brakes, hydraulic: foundation components2—
Steering: steering wheel/handle bar2—
Steering: linkages: tie rod assembly2—
Steering: rack and pinion2—
Structure230,000 mi
Structure: body2137,000 mi
Structure: body: door2—
Suspension: front: macpherson strut2122,747 mi
Vehicle speed control: cruise control268,000 mi
Visibility: defroster/defogger/hvac system2—
Wheels24,200 mi
Air bags: frontal: sensor/control module186,050 mi
Air bags: side/window1—
Electrical system: wiring190,100 mi
Electrical system: wiring: front underhood175,000 mi
Electrical system: wiring: interior/under dash1—
Exterior lighting: headlights: concealment devices1—
Fuel system, gasoline: delivery: fuel pump1—
Fuel system, gasoline: delivery: hoses, lines/piping, and fittings1108,000 mi
Fuel system, other1199,000 mi
Fuel/propulsion system1300,000 mi
Latches/locks/linkages1—
Latches/locks/linkages: hatchback/liftgate: lock1—
Power train: automatic transmission: torque converter155,395 mi
Power train: axle assembly: axle shaft: seal1—
Power train: driveline: differential unit1—
Power train: manual transmission: column shift assembly192,000 mi
Seat belts: front: retractor1—
Seats: front assembly: seat heater/cooler1—
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module1131,000 mi
Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittings196,809 mi
Service brakes, hydraulic: foundation components: master cylinder1—
Service brakes, hydraulic: power assist1—
Steering: column locking: anti-theft device1—
Steering: electric power assist system160,000 mi
Steering: hydraulic power assist: power steering fluid1—
Structure: body: tailgate: hinge and attachments1—
Suspension: front: shock absorber149,000 mi
Suspension: front: stabilizer bar198,125 mi
Suspension: rear1—
Tires: temporary/emergency spare tire1125,000 mi
Tires: valve130,000 mi
Traction control system1146,986 mi
Visibility/wiper1—
Visibility: defroster/defogger/hvac system: windshield: electrical heating element1—
Visibility: rearview mirrors/devices1—
Visibility: windshield1—
Visibility: windshield wiper/washer1—
Wheels: hub1—

The 1997 model has about half as many complaints as this one. The 1999 model has roughly the same number of complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.