Known Recalls

Model year record

2002 Chrysler Town and Country

4 recall campaigns on file for this model year. 518 owner complaints on file.

Recalls

Recall campaignNHTSA 04V531000

Equipment: electrical: radio/tape deck/CD etc.

Component
Equipment: electrical: radio/tape deck/CD etc.
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
238,000
Reported to NHTSA
2004-11-02
Owners notified
2005-01-31

Defect description

ON CERTAIN MINI VANS, CONDENSATION FROM THE INSTRUMENT PANEL AIR CONDITIONING DUCTS MAY DROP THROUGH VENT HOLES IN THE TOP OF THE RADIO AND RESULT IN A SHORT CIRCUIT THAT SUBSEQUENTLY SENDS DIRECT CURRENT TO THE REAR SPEAKERS.

Safety risk

THIS COULD RESULT IN A SPEAKER FIRE.

Manufacturer remedy

DEALERS WILL ADD A SPECIAL TAPE TO THE TOP OF THE RADIO TO PREVENT THE POTENTIAL OF WATER INTRUSION. THE RECALL BEGAN ON JANUARY 31, 2005. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 04V386000

Steering: hydraulic power assist: hose, piping, and connections

Component
Steering: hydraulic power assist: hose, piping, and connections
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
681,000
Reported to NHTSA
2004-08-05
Owners notified
2004-09-27

Defect description

ON CERTAIN MINIVANS EQUIPPED WITH 3.3 OR 3.8L V-6 ENGINE, THE UPPER POWER STEERING COOLER HOSE MAY SPLIT AND CAUSE A FLUID LEAK.

Safety risk

POWER STEERING FLUID LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDER HOOD FIRE.

Manufacturer remedy

DEALERS WILL REPLACE THE UPPER POWER STEERING COOLER HOSE. THIS RECALL BEGAN ON SEPTEMBER 27, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 02V274000

Fuel system, gasoline: storage: tank assembly

Component
Fuel system, gasoline: storage: tank assembly
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
116,029
Reported to NHTSA
2002-10-08
Owners notified
2002-10-28

Defect description

ON CERTAIN MINI VANS, THE FUEL TANK CONTROL VALVE WELD JOINT COULD SEPARATE RESULTING IN A POSSIBLE FUEL LEAK.

Safety risk

FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE.

Manufacturer remedy

DEALERS WILL INSPECT THE FUEL TANK AND REPLACE IT IF NECESSARY. OWNER NOTIFICATION BEGAN OCTOBER 28, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Recall campaignNHTSA 01V310000

Child seat

Component
Child seat
Manufacturer
DAIMLERCHRYSLER CORPORATION
Vehicles affected
52,649
Reported to NHTSA
2001-10-04
Owners notified
2001-10-08

Defect description

VEHICLE DESCRIPTION: CERTAIN MINI VANS FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." THE OWNER MANUALS SUPPLIED WITH THESE VEHICLES DO NOT INDICATE WHICH SEATING POSITIONS ARE EQUIPPED WITH TETHER ANCHORAGES AND CHILD RESTRAINT ANCHORAGE SYSTEMS AS REQUIRED BY THE STANDARD.

Safety risk

IN THE EVENT OF A CRASH, THE CHILD SEAT MAY NOT BE PROPERLY ATTACHED INCREASING THE RISK OF INJURY TO THE CHILD.

Manufacturer remedy

OWNERS WILL BE PROVIDED WITH THE NECESSARY CHILD RESTRAINT SYSTEM INFORMATION. OWNER NOTIFICATION IS EXPECTED TO BEGIN OCTOBER 8, 2001. OWNERS WHO DO NOT RECEIVE THE FREE INFORMATION WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Owner complaints

A complaint is one person's report to a federal agency. It is not a finding.

ComponentComplaintsMedian mileage
Air bags4655,700 mi
Electrical system3874,000 mi
Power train: automatic transmission2851,786 mi
Steering2490,000 mi
Steering: hydraulic power assist system1438,000 mi
Steering: hydraulic power assist: hose, piping, and connections1454,500 mi
Air bags: frontal: sensor/control module1249,800 mi
Engine and engine cooling: engine1215,785 mi
Latches/locks/linkages: doors: latch1225,500 mi
Engine and engine cooling1157,000 mi
Equipment: appliance: air conditioner1165,571 mi
Tires953,998 mi
Steering: rack and pinion849,184 mi
Structure: body: door842,000 mi
Suspension850,000 mi
Unknown or other810 mi
Air bags: frontal753,000 mi
Electrical system: wiring740,000 mi
Engine7120,000 mi
Exterior lighting7146,800 mi
Fuel/propulsion system7134,721 mi
Latches/locks/linkages795,000 mi
Seat belts720,000 mi
Service brakes, hydraulic738,668 mi
Electrical system: ignition632,500 mi
Exterior lighting: headlights638,000 mi
Power train610,000 mi
Steering: hydraulic power assist: pump654,500 mi
Equipment550,000 mi
Exterior lighting: headlights: switch537,700 mi
Service brakes5105,000 mi
Steering: hydraulic power assist: power steering fluid519,395 mi
Suspension: front574,000 mi
Visibility: glass, side/rear544,000 mi
Visibility: power window devices and controls564,290 mi
Fuel system, gasoline4130,000 mi
Fuel system, gasoline: storage: tank assembly457,111 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip411,129 mi
Steering: column421,000 mi
Structure: body: hatchback/liftgate474,000 mi
Electrical system: wiring: interior/under dash345,000 mi
Equipment: electrical: radio/tape deck/CD etc.316,000 mi
Fuel system, gasoline: delivery: fuel pump360,142 mi
Latches/locks/linkages: hatchback/liftgate: lock353,000 mi
Power train: automatic transmission: control module (TCM/PCM/TECM)368,000 mi
Seat belts: front: buckle assembly31,500 mi
Seats37,000 mi
Service brakes, hydraulic: foundation components: disc: rotor311,129 mi
Structure: body328,000 mi
Vehicle speed control3127,000 mi
Air bags: side/window237,300 mi
Child seat2—
Electrical system: horn2—
Electrical system: wiring: front underhood296,435 mi
Engine and engine cooling: cooling system256,000 mi
Engine and engine cooling: exhaust system: manifold/header/muffler/tail pipe21,000 mi
Equipment adaptive/mobility228,000 mi
Exterior lighting: turn signal: switch249,200 mi
Fuel system, other2127,800 mi
Interior lighting240,000 mi
Latches/locks/linkages: tailgate: latch28,000 mi
Parking brake2106,000 mi
Seat belts: rear/other2—
Seats: mid/rear assembly235,000 mi
Service brakes, hydraulic: foundation components: disc: pads211,129 mi
Steering: steering wheel/handle bar21 mi
Structure: body: hatchback/liftgate: hinge and attachments26,000 mi
Suspension: rear229,137 mi
Vehicle speed control: cruise control238,000 mi
Visibility: windshield2—
Visibility: windshield wiper/washer211,200 mi
Wheels: lugs/nuts/bolts/studs247,000 mi
Child seat: handle (infant)127,500 mi
Child seat: material/padding1—
Electrical system: instrument cluster/panel150,500 mi
Electrical system: ignition: switch1—
Electrical system: software150,000 mi
Electrical system: wiring: fuses and circuit breakers1—
Engine and engine cooling: cooling system: fan150,000 mi
Engine and engine cooling: cooling system: hoses/lines/piping/fittings174,000 mi
Engine and engine cooling: cooling system: radiator assembly150,000 mi
Engine and engine cooling: engine: gasoline1—
Engine and engine cooling: engine: gasoline: belts and associated pulleys1—
Engine and engine cooling: exhaust system191,774 mi
Exterior lighting: headlights: concealment devices1—
Exterior lighting: headlights: high/low beam dimmer switch1—
Exterior lighting: tail lights129,950 mi
Exterior lighting: turn signal1—
Fuel system, gasoline: delivery1100 mi
Fuel system, other: delivery1100 mi
Fuel system, other: storage: fuel gauge system1—
Power train: automatic transmission: cooling unit and lines160,000 mi
Power train: axle assembly180,000 mi
Power train: driveline189,000 mi
Seat belts: front: anchorage1—
Seats: front assembly: power adjust1—
Seats: front assembly: recliner157,000 mi
Service brakes, air: antilock: control unit/module138,000 mi
Service brakes, air: antilock: wheel speed sensor138,000 mi
Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/module12,347 mi
Service brakes, hydraulic: foundation components: disc: caliper113 mi
Steering: column locking: anti-theft device1—
Steering: linkages139,000 mi
Steering: linkages: tie rod assembly113,223 mi
Steering: rack and pinion: rack150,074 mi
Structure1—
Structure: frame and members: underbody shields195,000 mi
Suspension: front: control arm1—
Suspension: rear: axle: non-powered axle assembly1152,017 mi
Suspension: rear: shock absorber180,000 mi
Tires: pressure monitoring and regulating systems157,000 mi
Tires: sidewall1—
Tires: temporary/emergency spare tire129,337 mi
Vehicle speed control: linkages1—
Visibility1—
Visibility: defroster/defogger/hvac system171,000 mi
Wheels1—
Wheels: rim178,000 mi

The 2001 model has roughly the same number of complaints as this one. The 2003 model has about 1.5 times as many complaints as this one. These figures reflect raw complaint counts, not failure rates. Higher-selling model years naturally receive more complaints.

Safety recall repairs are provided free of charge by franchised dealers, regardless of vehicle age or mileage. This page displays aggregated data for the model year. To check recall status for a specific vehicle, search its VIN at nhtsa.gov.